KB's
What level of support is Sonic?
Tier 3
What is the name of the section that put "NAP office only" and "hughes truck roll" in to create a child case?
recommended next steps
If a WWTS truck roll was created at 8:00PM at the customers location and they have the next business day RM plan and it's a Tuesday night, what day would they see a technician?
Thursday
If I'm on a call for 30 minutes, what would I type in the LE chat on spark to notify our TL/supervisors?
Hot 30
Mike's grandfather used to sell rats and mice to which famous Arizona musician?
Alice Cooper
What KB name is the customer Victorias Secret under?
L brands
3
Open parent and child NAP dispatch case and a closed NAPOO child case
Where do we find the WWTS ticket number in salesforce to provide the team we call for WWTS issues?
Open activity
What is the name of the team right above FSS?
Advanced Support
What is the longest river in North America?
The Missouri
If we need to make an ESCEM escalation for discovery errors, whose name do we put in the "assigned to user" box?
Hitesh Sarin
What case do we create a PIP escalation off of?
What are the three important things to look for in FSO's for LE agents?
The due date at the top for the dispatch/repair
The phone numbers and names of the Distributor, installer and Dealer
The tech notes and interactions with customer at the bottom
What speeds do we offer here at Hughes for our VSAT satellite internet across all platforms?
25 Mbps d/l
3 Mbps u/l
Jeopardy Daily Double!!!
Who sings this song?
Who wrote and produced it?
Eddie Murphy
Rick James
What KB are National Parks under?
Department of the Interior
Who do we re-assign cases to in a ESCEM escalation?
ESC escalation team
If a customer calls in and they inform us they want to cancel a WWTS dispatch, who you gonna call?
No it's not the ghostbusters, dummies (I know someones going to make the hacky joke). It's the Heat Team.
Alexis Sarmiento
Before going to the hopsital and passing away Walt Disney wrote a famous note about a possible movie project starring a child actor. What child actor's name was on this note?
Kurt Russell
What is the name of the device KB for our newest VSAT modem?
HT2000 system guide
HT2000 Ports and lights guide
what is the product grouping for a PM escalation case?
Satellite
What does WWTS stand for?
Yeah take the 500 points, you're welcome
What activity type do they not wanting us to use on the floor when making ANY save in ANY case?
agent note
What is the top grossing halloween/horror themed movie of all time?
IT remake (2017)