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100

Give us 1 example of an eligible Decline reason code for Allowlisting

Any of the following:

  • high_risk_location   
  • high_risk_merchant   
  • counterfet_card  
  • high_velocity_risk 
  • compromised 
  • high_fraud 
  • declined_risk
100

True or False - Venmo is able to reactivate a closed Teen Account. 

False

100

When the buyer tags a payment as a purchase, who much does the seller pays for the fee?

2.99% of the transaction.

100

For Venmo Debit Card Risk Declined Transaction, risk decline adjustments can be considered ONLY for the what following transaction types?

  • Point of Sale (POS) purchases  
  • Online purchases  
  • ATM withdrawals  
  • Cashback  
100

What Venmo Feature is about pairing the fun and excitement of opening a physical card with the ease of digital payments? 

Hallmark Cards

200

Give us 2 examples of proof of address documentation user can send us to change their address for VDC Shipment. 

Any of the following but not exhaustive list:

  • 1. Driver's license
  • 2. Other government issued ID
  • 3. DHS Card
  • 4. Tribal ID card
  • 5. Bank statement
  • 6. Credit card statement
  • 7. W2 / paystub
  • 8. Lease
  • 9. Car registration
  • 10. Phone bill
  • 11. Utility bill
  • 12. IRS Letter
  • 13. 401K / brokerage statement
200

What is the two features of a Venmo Teen Account?

Teen accounts have two main features: the Venmo Teen Debit Card and the Venmo app. (Marco: TABF)

200

If the recipient of the payment that was tagged for Goods and Services contacts us and confirms that it was not for a purchase, what is the first thing you need to check regarding the payment? 

In Scope, check for any holds on the payment in question.

200

True or False. - The p2p_risk_24h and next_txn tags can only be applied once within the same 72-hour period.

False

200

How long it will take to receive the user's first Direct Deposit?

Within 1-2 pay cycles

300

Give me 3 example of kinds of check users can cash in with Venmo-Ingo Cash a Check.

  • This includes:

    • Payroll and government checks with a pre-printed signature

    • Business checks

    • Two-party personal checks

    • Handwritten payroll checks

    • Insurance checks

    • Attorney checks

    • Cashier’s checks

    • Money orders

    • Rebate checks

    • Refund anticipation checks

300

When did we stop supporting Teen Accounts that do not have access to the Venmo app?

Starting 07/19/24

300

Scenario: User claims that they purchased an item but received a defective product. They wanted to dispute the transaction. Upon checking Scope, you see that the transaction doesn't have a Shield Icon. Where in Wiki should you go next? 

Proceed to: "I've been scammed" on Scam.

300

What are the Venmo Debit Card limits?


  • $2,999.99 per transaction

  • $6,999.99 per week

300
How much is the instant transfer fee?

1.75% fee of the transfer amount (minimum fee of $0.25 and maximum fee of $25)

400

Our general policy is to only talk to the Parent / Guardian who owns the Venmo account. BUT there are Exceptions, give me the 4 criteria that needs to be met so we can speak to the Teen Account holder: 

  • Parent must authenticate their own account
  • The Parent account holder must verbally authorize us to provide account-specific information in the presence of the 3rd party
  • The Parent account holder must stay on the line throughout the entire call
  • We must inform all parties that the call is being recorded
400

What do we call the tag that will be applied to the Teen Account if the Teen and Parent accounts do not have enough funds to cover a purchase and the parent account becomes indebted? 

Teen_Send_Restricted tag

400

How long is the turnaround time for Merchandise Claims?

10 business days

400

What are the Common examples based on the requests sent in Slack of ineligible transactions?

  • CashApp, Apple Cash Balance Add or Apple Cash Sent Money
  • Betting/Gambling/Casino
400

What are the criteria for adjustment for Log note: MEDIUM_RISK_ACCOUNT_TAKE_OVER?

☑ The user has the log note “User Login has been declined for the reason: MEDIUM_RISK_ACCOUNT_TAKE_OVER”

☑ They have reset their password

☑ They have confirmed the dollar amount of their most recent outbound P2P transaction (within 10% of the transaction amount)

OR

☑ They have submitted a selfie+ID

500

Users can create business profile for their association/club/group. Give me at least 5 category found in the app user can choose from during business profile sign up.

  • Automobile Association 

  • Civic, Social, and Fraternal Organization 

  • Membership Club (Sports, Recreation, Athletic), Country Club, and Private Golf 

  • Membership Organization 

  • Political Organization 

  • Schools and Educational Services 

500

Scenario: Parent called in as their Teen travelling to a field trip via United Airline is unable to buy upgrade for their seat due to a decline. Upon checking in Scope, you notice that it shows invalid merchant. What will you inform the user?

Certain MCCs (merchant category codes) will be blocked for Venmo Teen Debit Cards, and transactions attempted with those merchants will decline.

500

What are the few common causes why a Goods and Services Payment is on hold? 

  • You’re a new seller with Venmo or you’re an established seller but have opened a new account 
  • The payment you received may be considered unusual for your selling pattern 
  • Your account was inactive for a while 
  • You’re selling products or services that can potentially cause dissatisfaction with customers 
  • Multiple customers reported problems or requested refunds
500

True or False. Users are only potentially eligible for these Allowlisting exemptions if they’re contacting Support via a live channel. If they are contacting Support via email, we need to treat the situation as a risk decline.






True.

500

What is the tag applied to business profiles and personal profiles identified for review by PayPal’s Seller Risk Team?

“SFO Risk”

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