New O/C
Anita Job earned 10 times her benefit rate in 3Q2020 but told you it is severance pay. She has no other earnings since her original LDW. What should you do with her partial claim in RIC?
In order to test for reachback, the new claim's benefit rate must be lower by at least ___
$25
If a claimant has a FTR-REF control and tells you they did not refuse a job, what will be your log posting?
“Per p/c from claimant, did not refuse work w/e mm/dd/yy.”
A claimant with a break in claim control says they did not work, and certified incorrectly. There are no other controls and issues. Can you release held certs?
Yes, you can remove the control, the issue, note the log, and release payments
What is a "see letter" control? Where should you check for more information?
It means you should check shift f3 in session B or C to see "letter history" which tells you how a claimant certified for a particular week
Joe Schmoe has a PUA claim. There are some wages in UBTB/WGE2 - should you set up his partial in RIC as a regular UI claim?
No, finalize and D it unless he specifically asks to be switched over to a regular UI claim.
To qualify for reachback the last payment must show it was an __ in the ADJ column of the payment ledger.
EC (short for PEUC)
When checking BCIQ, option N, to see a NMD, what letters do you type in to view the NMD?
VW
If a claimant certified online, do we need to send an 11.1 from Letter Generator?
No, that form only needs to be done if the claimant certified by phone; if they did so online, they would have filled out the questionnaire at that time.
What does Reject 31 mean? What should you do if you see this in the payment ledger?
Payment would exceed the claimant's MBA (Maximum Benefit Allowance); you should fill out the survey gizmo and advise the claimant to continue certifying weekly.
Claim Ant's claim expired with a benefit rate of 250. He earned 2400 dollars since the quarter his LDW was in. Does he get a new claim?
No, he can continue to collect on his expired claim. If he already filed a new claim, it can be D'd for extension, but he doesn't need a new one to continue collecting benefits.
Jane Nojob's last payment says UI in the payment ledger. Is she eligible for PEUC reachback?
No, only claims whose last payment was EC (PEUC) are eligible.
If a claimant did refuse a job, when they call in about their FTR-REF control, what should you do?
Note the log "per p/c from clmt refused work w/e 00/00/0000" and fill out the Letter Generator TCC REFC form if there is not a questionnaire in KW, then send an email to Lindsey following the format in the PDF
A claimant with a break in claim control has two adjudication issues; one is ACVQ and the other is WG. Can you remove both?
No, for break in claim control situations when the claimant didn't really have intervening employment, you can only remove ACVQ, ACMS, or SS issues.
What does MEUC stand for and how much does it pay?
Mixed Earner Unemployment Compensation, extra $100 added on to weekly benefit rate
Greta Job's old claim expired in January. She did not earn 10 times her old benefit rate. Can she just keep certifying?
No, she has to file a new claim; the rule about not filing a new claim only applies to claims expiring in March and April 2021.
Can you take certifications for someone who is eligible for PEUC reachback?
Yes, since their claim is D'd for an extension, they wouldn't have to wait 30 days
When a claimant says they didn't refuse a job offer, you must email the correct address to get the adj issue taken care of and note the log; can you release payments at this time?
Yes as long as there are no other pending issues, controls, or disqualifications on the claim
You see in Knowledge Worker that a claimant's employer is protesting. How should you proceed?
Read the adjudication issues script; we can't do anything once an employer has protested and an adjudicator will have to handle this claim.
What time should you send your daily report to Aiden?