Devices
Tools
FLT
Case Management
Wild card
100

What wireline modem are we able to use our ping tool on?

Zyxel

100

What is the cleanest looking and most dependable place to run tools from?

NMP

100

If a case is in the stage where we need to confirm if T1 troubleshooting has been performed, what sub template needs to be filled in?

input/customer input

100

To create a child case of any type, what is the primary tab that needs to be changed inside of a case?

Recommended next steps

100

Which famous horror film actor played the role of "the inventor" in the movie Edward Scissor hands?

Vincent Price

200

Name the 3 modem categories we will see

wireline/dsl, VSAT, wireless

200

If I want to know Mac Address/IP for devices what tool would we run?

System ARP

200

If a site needs to be called after a NAP/WWTS dispatch to confirm stability, what sub template needs to be filled out?

confirmation/customer confirmation

200

If I have a NAP truck roll, how many cases will be open/closed in the hierarchy?

2 childs, one open and one closed

open parent working case

200

Which music artist has most top 5 hits on the billboard charts

Drake

300

Which two devices have wireless capabilities and are often used as backup transports?

HT2000L/W

Fortigate 30E

300

What is the name of the tool we use to pull more data for the Access Points for guest wifi?

AWMS

Airwaive wireless management suite

300

Daily double


What time frame do we continuously need to have a time stamp in our notes?

What button do we press for a time stamp?

10 minutes

F5

300

If I have a NAP outage lasting until tomorrow at 8:00 AM Alaska time, what time would I put the case for follow up inside the case?

12:00 PM

300

Which famous rock musicians son voiced this character on the show "duckman"

Frank Zappa

400

Which two routers have active path/monitoring 

HR4700 HR4860

400

Daily double

What is the name of the tool we use to get more information for cradlepoints?

Where do we access it?

NCM/ECM

Network Cloud Manager


CSR tools

400

If we need a Hughes truck roll, what sub template needs to be filled out?

WWTS

400

When there is a NAP outage or I need to close a NAPOO, what would go in the activity description?

NAP sub template

400

In 1966, which football player scored four touchdowns in a single game while playing for the Polk High School Panthers in the 1966 city championship game versus Andrew Johnson High School, including the game-winning touchdown in the final seconds against his old nemesis, Bubba "Spare Tire" Dixon.


Al Bundy

500

What are the names of the Access Point devices for guest wifi?

AP 93

IAP 103

IAP 105

IAP 303

500

What is the name of the KB that Mike showed in class that has information for third party DSR NAP's?

NAP Landing Page

500

If we partially fill out a sub template and realize we don't need that template at the end, what action would we need to take to get the notes to submit so we can copy them into our case?

Delete out that partially filled out sub template.  Everything has to be filled out completely or not at all to be able to submit notes when it comes to subtemplates

500

If I make a new activity in any case, what is the status that it automatically changes to, that's not accepted on the floor?

agent note

500

When Walt Disney passed away in 1966, he left an infamous note as his last activity in life.  This note had plans for a movie for a "then" child actor.  What was that child actors name?

Kurt Russell

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