Team Carson
What 2 devices support enterprise Wi-Fi?
HR4700W and HR4860W
A customer has a primary VSAT transport. When the customers primary transport goes down (but not from dmg/weather) and the customer is put into offline status. What is the reason for this?
Data plan has run out
What are the 4 tiers of Customer Support
What is the one tool we have to remotely troubleshoot VOIP called?
bounce line
Mike grew up playing ice hockey every easter against These famous actors son
Kurt Russell and Goldie Hawn
Their son Wyatt was a goalie
Which Wi-Fi 1.0 devices does AWMS support?
A-93
If the distance for a tech to travel is 169 miles, what is the response time?
10 hours
The Incredible Hulk
We will soon access salesforce through this app/program
Okta
This famous comedian tried out for comedy show "In Living Color" but did not make the cut
Martin Lawrence
What activity type would you find in a Hughes SFService ticket?
Interim Note
In multiples in thousands, how many PCI customers do we have?
zero
Daily double
1. What is your quest?
2. What are the 5 add-on services we provide?
1. We Seek the Holy Grail
We usually skip cases assigned to different teams if we can't provide an update.
When a case is assigned to this team we will ALWAYS work it though
Salesforce provisioning team
Daily Double
This famous hack comedian would always deliver the punchline "America, what a country"
Which famous comedian passed away today?
Yakov Smirnoff
Gallagher
Below what number, does a VoIP receive a poor MOS?
3.6
What company has the slogan on their main page as "Take Your Business Further. Simplicity. Speed. Agility."?
GTT Ethervision
What is the name of the program that allows organizations to create, distribute and manage thousands of digital displays from a single cloud based content management system?
Media Signage
What are the two service providers for express backup
ATT and verizon wireless
The "Naked Gun" film series was based off of this tv show
Police Squad
Which "Station Number" would require an 8 before the phone number?
Sutherland
While in NMP/HughesON and devices are showing discovery errors, who do you escalate the issue too?
Advanced Support Center
Fortigate 30E
This remote maintenance plan gets a tech to the customers location the next day. Covers monday - sunday
Next Calendar Day Plan
Which musical artist/group has the all time top selling album in the US?
The eagles Greatest hits 71-75