STP Rejects
How do we know if a case is an STP?
If we see "digital/digital" or see digital anywhere in the communication channel.
We are supposed to make phone calls to customers between these hours.
What is 8 to 9 pm?
VCR RTSI Error: The following error has occurred while invoking the operation SubmitDisputeQuestionnaireOperation Message: Dispute is invalid under Dispute Condition 13.2 for card present Transactions Code: E-900001857
Flip the code to 13.7
T/F "this" is an adequate description of merchandise for 13.1.
True.
This is where you can find verified users on an account.
IDMS on the sidebar, under merchant name
In ICCR+ acct number
E-900000049 : This action is not allowed. Dispute cannot be submitted without ATR selection
Send to Visa Outage
This is the new process for 13.1, when a cardholder doc is needed.
Highlighting the interview tab, right click, save as PDF w/ cardholder name, then upload to DSS site.
This is how many times we should try to contact the cardholder via phone.
Three
E-900001808 : Dispute is invalid as a credit or reversal is associated to the disputed transaction and the total credit or reversal amount is sum of credit or reversal is either equal to or greater than the transaction amount OR full amount is being disputed when a partial credit was found..
Apply Merchant Credit. Check to see if fraud has issued a credit, If no credits, send to Visa Outage
What does STP mean?
Straight Through Processing
If the name given by the voicemail is different than the name of the cardholder, we should do this.
-DO NOT leave a voicemail
-memo the account
If valid transaction and duplicate transaction have the same Acquirer Reference Number when processing 12.6 - duplicate
Send to Visa Outage
When you receive an email from Craig about STP Rejects, these are the steps that should be taken?
Check the cases and verify whether a letter should have been sent. If you still think one should be sent, message Craig with an explanation.
These are the steps Specialists would take to submit a callback request.
Go to Sharepoint site.
Click call back requests.
fill out form.
What steps should be taken if you see an error code saying "dispute already exist for the full amount"
-Check to see if redispute/fraud credit
-Check to see if chargeback has been done
-Check to see if letter has been sent
-if no letter: manual letter
-if letter and chargeback: memo/forward to repre