Devices
This device type connects the WAN to a customers LAN acting as a gateway
Router
Before engaging any NAP if a NAP provided modem is down, what would we want to get accomplished or confirmed first?
T1 or layer 1 troubleshooting
When doing any step of handling a case for any customer whether it be T1, remote troubleshooting, dispatching, closing the case etc, what would I want to refer to or open up?
Customer KB
We want to run tools on this device type first
Router
This was Jennifer Anistons first big film
Leprechaun
WILDCARD QUESTION (Mike makes up his own jeopardy rules)
This land mammal can hold its breath underwater for up to 40 minutes (longer than a dolphin)
Sloth
What is the term we want to use when asking probing questions to a NAP agent to determine health of the service?
Line stats. If they are within thresholds
If a customer calls in how would we want to brand ourselves at the beginning and end of the call?
Hughes Enterprise Support
How many times should we ping cradlepoints and routers to determine packet loss on the circuit?
50
This was Vincent Price's last filmed movie role
Edward Scissorhands (the inventor)
These two modem types we have absolutely zero tools for
NAP provided, Customer Provided
If we see a NAP provided modem down and T1 troubleshooting has failed what must we also receive from the customer before engaging the NAP?
Potential dispatch approval
If a gas station customer (Phillips 66, Exxon Mobil, BP Amoco, etc) calls in with their POS down, what would I want to confirm after confirming connectivity at site is reaching all devices and what would I open up to do so?
Port connections on the switch. Customer NE KB
This is the only tool from NMP/HughesON/Location360 we have for Hughes provided modems
ping/current status
What was Johnny Depps movie debut?
Nightmare on Elm Street
This is a PDU (power distribution unit) device that allows us the ability to remotely reboot both the primary transport and backup transport as well as the switch and router from NMP
HS54
Where are the two places in salesforce we can access the NAP key from?
Asset Hierarchy - Details
Location 360 - click on the NAP provided modem and it is in the top right of the summary section
After exhausting all contact phone numbers and email paths for a USPS location who would we escalate to?
Control Desk
IPsec Tunnel results:
Ipsec-Tunnel -------- up
Ipsec-Backup ------- down
These results tell me what about the backup?
DAILY DOUBLE
What tool would I run to learn more about the backup?
Nothing really, just that it's not being used
Daily Double: Gateway Detect Status
In the film Halloween Michael Myers mask is a replica mask of this actors face
William Shatner
These two routers provide double duty to our customers as router and backup wireless transport. These two routers have a WAN port and can potentially have the lan3 port re-configured as a WAN2 port if they want to do away with the wireless capabilities of the router
FGT30E and FGT40F 3G4G
This NAP provides FIXED wireless to our customers
2PIFI
We would escalate to the meraki team for this customer
Qdoba
The physical interfaces tool ran on the router tells me what?
The speed the port is provisioned for and if the port is set to DHCP or static configuration
What is the highest grossing horror movie of all time?
Stephen King's It (2017)