Quick Path & Sedgewick
If MA Order is pending cancellation for more than three business days, what quick path type is created
Order Up- Ma Refund needed
We use this application to help with asking discovery questions & product knowledge
Pocket Guide
I use this button if I need to change the delivery date
Reschedule
What number does the customer text track to for MA delivery updates
97710
Error! We're sorry, We're unable to verify your card information
Create Order Verification Case
What information is required when filling out a quick path for My Account Login registration issue
Details of the error, email address & telephone number
This application is used to add parts & services for MA orders not placed in the store
ESVS
I can do this when a plumber is needed to complete a dishwasher install
Call the MDO/ 3PL
Refrigerators are what install type
Simple
How do we resolve authorization failures
Provide another form of payment, contact financial institution
We require this information to be filled out when there's an incorrect image/ specs/ overview for a product
OMSID, SKU & description of issue
We use this application to track BOSS Orders
BVR Visibility
I can use this to check out route details
Delivery Tracker
If the customer calls outside the 48hour window to report damage, what happens
The no longer qualify for damage allowance
Who completes jobsite pickups
The store
What chat type should we select when escalating a Sedgewick Claim?
Resolutions - GM support chat
This application is used to find contact numbers for various vendors & departments
Directory Tool
I need to schedule a revisit what do I use
Manual Order
Vendors will not approve damage allowance over this %
25%
What does LBD mean
Local Box Delivery
When do we use MA vendor phone issue
When contacting the vendor & the line is disconnecting , constant dial/busy tone
We use this application to document all our calls
CRM
What does the red box mean when viewing DMP
Delivered with exception or Missed delivery
Install checks can be completed within this timeframe
365 days/ 1 year
Can I refund part of a BODFS delivery fee
YES - using ESVS