Presence
True or False: A warm and welcoming presence can go a long way when trying to support a friend or family member?
True! A Warm and welcoming presence can go a long way when trying to support a friend or family member.
What is the purpose or aim when using open-ended questions?
(Hint: First bullet)
To gather broad descriptive information
True or False: Paraphrasing/Restating is one of the key concepts in helping a friend or family member feel supported
True: Paraphrasing/restating is one of the key concepts
Name one option for problem-solving or getting the friend/family member help
Offer resources in their community
True or False:
Active Listening is one of the ways to support and communicate with a friend or family member you suspect is experiencing domestic violence
True: Active Listening is one of the key concepts
True or False: Body language and eye contact have nothing to do with a warm and welcoming presence
False! Body language and eye contact are part of ensuring the friend or family member feels supported and heard
True or False: Open-ended question are one of the keys to supporting a friend or family member because you will get more information from the person
TRUE! Open-ended questions allow for more dialogue and open the door for the friend or family member to talk about their experience
Complete the statement:
Restating is helpful because what you think a person means...
may not be what they mean
True or False:
Offer your continued support as a friend or family member is only something you should do if you feel comfortable
True!
True or False: Assessing for danger is a part of active listening?
True: Assessing for danger is an important part of active listening
Name one way to demonstrate a positive/warm/welcoming presence
Be genuine, eye contact, proper body language, calm tone of voice, etc
True or False: Open-ended questions usually lead to yes or no answers
False - open-ended questions usually facilitate more dialogue
True or False:
Repeating what a person says to confirm you understand them is NOT something you should do
False: Repeating or restating helps let the friend or family member know that you are with them in the conversation and following what they are saying
True or False:
If the person is not ready to move to the problem-solving stage, pushing them to seek help anyway is a good thing to do.
False!
Understand that the person may not be ready to move to the problem-solving stage but they were ready to have you hear them and their story
Define Active Listening:
Hint: 1st bullet
Active listening is a restatement of the other person's communication, both the words and accompanying feelings
True or False: Presence when speaking with a friend or family member about Domestic Violence is not that important
FALSE! Presence is one of the keys to ensuring the friend or family member feels supported
Name one way to start an open-ended question
"how"
"what"
"tell me about"
"describe"
What does reflective listening begin with?
a way of thinking
True or False:
C4FVP is one resource you can seek Counseling services at whether you are a victim of DV or not
TRUE.
Counseling services may be sought out by anyone in the community needing or wanting professional support
Nonverbal cues
tone of voice
facial expression
body posture
Talk about a time where you were able to provide a warm and supportive presence to a friend or family member?
Team answered -
Talk about a time open-ended questions were helpful in supporting a friend or family member?
Team answered -
Tell me about a time where paraphrasing/restating was helpful while trying to support a friend or family member?
Team answered
Talk about a time you were able to provide a problem-solving option to a friend or family member?
Audience answered (referred to therapy, suggested they talk to someone in a professional context, made them aware of C4FVP or other agencies)
Team answered