Product
X1
S4/Sales Pro
Equipment
Anything
100
B1
What is Limited- Basic
100
XG1
What is HD/DVR
100
Start the call rights 3 steps
What is Greet- Reflect- Set the Agenda
100
Which piece of internet equipment gives all 3 features Internet-CDV-WiFi
What is Wireless Gateway- XB3- Dory
100
Jeff's three expectations of each of us
"What is Be where you are suppose to be, doing what your suppose to be doing, when your suppose to be doing it."
200
$11.95 or $21.95
What is second phone numbers for CDV
200
Record up to how many shows
What is 6- Watching one of the 6
200
Starting a sales conversation is in what stage
What is Discover or WHO
200
What is the price difference of the X1 HD/DVR versus the Legacy HD/DVR
What is zero
200
What year is the EDP on a 12 month promotion
What is 3rd year
300
Keep your phone number and make it your house phone
What is Porting- Port your number
300
What is the max of X1 equipment in the house hold
8
300
A personalized statement to the customer that is connected to the customers needs in the offering is;
What is Value- Value Point
300
What 3 video boxes are addressable boxes
What is Digital- HD- HD/DVR
300
Maximum number of emails with CHSI
What is 7
400
Connect app comes with this phone package
What is Unlimited- CDV unlimited
400
With a 24 month agreement X1 TP- when will the customer receive the Sure price
3rd year
400
What is the first step in overcoming an objection
What is R- Reverse
400
There is a round button on top of the wireless gateway
What is WPS
400
A pro install only- top of the chain for internet speed- $60.00 more
What is 1 Gbps
500
If you have to pay a deposit- you have to wait on this LOB
What is XH - Xfinity Home
500
What is the storage of the X1 HD/DVR
What is 500 GB
500
In the last step of R.A.R.E. you are asking what type of question.
What is Closed-ended question
500
If a customer owns their own modem and needs this code found in available services xhs router 0.00- what LOB are they ordering?
What is XH/ Xfinity Home
500
Turning a Detractor to a
What is a Promotor
M
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