INSURANCE
What should the policy holder be set to for W/C patients?
Policy holder should be set to employee.
What is the first thing you do when you get a 1 hour CT prep patient?
Call the tech.
Can you release images/reports to a Bureau of Disability patient?
No, they cannot have access their own records, including patient portals.
If a fax comes in from Dr. James Pappas, what should you do?
What is a KUB?
1V Abdomen XR.
When you add a PPN to a self-pay patient packet what needs to be preselected?
Option 2.
What is the second thing you do if the first option fails when a patient checks in for 1 hour CT prep?
Go back and make it yourself, follow instructions on the doors.
What is the full name of the MD in Santa Rosa that reads for DC's in Reno and must be CC'd when requested?
Dr. Robyn Mitchell
When do you add the verbal medical history pop up?
If the patient has completed the MU form within a year.
What companies do we NOT take for walk in W/C cases?
One Call Medical & Coast2Coast. Anything else is ok if billed charge is under $200.00.
When do you need to use your Medicaid login?
Medicaid website for walk-ins or same day add ons.
How do you know what kind of contrast/ how much to give patient?
Cheat sheet found at each desk. When in doubt, check with tech.
What do you do when a patient would like their IMAGES mailed to them?
Email film room an Image request.
After you have verified any changes in Medications/Medical History/Allergies.
When do you remove the verbal medical history pop-up?
If patient does not update address, or they are new and did not add in address, where else can you find address?
Exam order or any Patient Medical History forms in attachments.
Name 3 insurance companies RDC is NOT in network with.
PEBP ( City of Reno)
Silver Summit Ambetter
Hometown Health
Senior Care Plus
Cigna
When a patient asks if they can use the restroom, what should you check first?
Check if exam requires bladder prep.
What do you do when Film Room sends a spark about a CD?
Print reports for patient, date envelope and place in patient pick up.
How do you page for Dr. Heart?
X1999 @ EU. X2999 @ SR.
What else can you do if a pt doesn't have ID/INS before calling Lead/Manager?
Ask patient to email a picture of it to you later, call office to see if they have current copy that they can fax. Note all attempts made.
How much does the BILLED charge need to be in order for a patient to be covered under a lien?
$500.00
Areas that need to be highlighted for prep on most patients demo pages*
Email/Mailing Address/Phone Number/Policy Holder Name/DOB & Employer/ Signature & Date
If a patient comes in for any DEXA Bone Density or BFA, will they have access to their report online?
No, these reports do not populate online.
How many times a day do you need to count your box?
Once a day.
Where do you print the MRI questionnaire from?
Power DMS.