Memberships
What are the membership prices?
Just Us: 195 YR, 19 MNTH. Family Fun: 245 YR, 24 MNTH, Family Deluxe: 345 YR, 34 MNTH. Access for all: 45 YR
What toys do we clean in the morning?
Doll house
How many guest passes do members get for each membership and which membership does not hand out guest passes?
4 guest passes, Access for all does not get guest passes
A visitor has an EBT card and they want to pay for admission
Ask for their Driver’s License and proof of EBT (physical card or app)
What are the discounts
Local Resident, EBT, WIC, Local teacher, Military/First Responders, ACM, Child under 1
How do monthly memberships work?
You have to commit to the full year, but anytime after 1 year a member can cancel.
What is the correct amount to enter in the cash drawer for opening the POS
50
Someone hands you a library pass, how many people can that discount, and how would you do so?
Up to 4 people (show how to apply library pass)
When a member comes in without an ID or QR code..
Call for MOD
What are the 5 Local Counties
Collier, Lee, Hendry, Charlotte, Glades
A monthly membership has expired
Call an MOD, monthly memberships do not expire
Where do you put the cash drawer keys during closing?
Give the keys to an MOD
How much does it cost to purchase individual guest passes?
$25 each
A visitor comes in and is not a local resident, they have a membership at another museum.
MOD tells you that the backyard is closed due to lightning, what do you do?
BEFORE they pay, tell visitors that our backyard is closed due to lightning in the area
There are metal bottles in the lost in found box at closing.
Empty them at the sink in the C&E space, and put them in the lost & found cabinet
A guest pass has expired
Check the back and inform the visitor that we cannot accept the pass, they will have to pay full prices, list the discounts
A member mentions that they did not get a QR code
They can access the QR code through our member portal on the website
What is the discount members get for Shop Items?
10%
Why is it important that a member uses their physical card to pay for a monthly membership
If a member uses tap to pay, an error occurs during later transactions because the numbers of the card is not in the system
The front desk is a mess
Plug in devices, wipe down surfaces, detangle wires, throw out any trash & wipe down the screens
A visitor comes in with a Lee health Pass
Scan the QR code on the pass and apply it each admission (Only applies to one so you may have to create multiple transactions)
A visitor comes in the building with a child on their shoulders, and another child climbing the desk
Let them know that it is our policy to not allow riding on the shoulders, as well as not to climb high surfaces
Ask for the receipt and have them pay the difference (show how)