Events
Where do guests go to pick up their tickets on the day of an event?
Will Call
What is the full physical address for Tachi Palace Hotel & Casino?
17225 Jersey Ave.
Lemoore, CA 93245
How many hotel rooms do we have?
255
What does the "A" in S.T.A.R.S. stand for?
Anticipate guest needs
How early can you clock in for your shift?
7 minutes
Who holds the event staff sign up sheets?
Admin receptionist Michelle
When is associate gaming day?
The second Wednesday of every month
Where is the evacuation plan located in a hotel room?
On the wall, behind the entry door
When LMS keys stop working, how does front desk make keys?
KABA
What are the winter pool hours?
Sun - Thurs: 8am-8pm
Fri - Sat: 8am-10pm
When purchasing tickets for an event, how can guests receive $5 off?
Purchase them at the hotel gift shop and show their premiere club card
What is the name of the new burger joint opening up soon on the 3rd floor of the casino?
Red Tail Hawk
How many robes come in a deluxe two queens?
None
Our AAA rate provides a discount of what percentage?
10%
What does "Tachi Yokuts" translate to?
Mud duck people
What is our first event coming up in October?
Rodney Carrington (October 4th)
When does Tachi Palace host Community Breakfast?
The last Friday of every month
What are the names of our VIP suites?
San Joaquin & Sequoia
How long does it take for the security deposit to release back to a guests credit card?
Typically 3-5 business days, a maximum of 14 business days not including weekends or holidays.
List 5 hotel amenities
1. Complimentary Valet Parking
2. Complimentary Bell Service
3. Resort Pool Area
4. Spa
5. State of the art business center
6. Fitness Center
7. IN ROOM ONLY Wi-Fi
Name the two entertainment coordinators and manager
Adriana Schmitt & Roxanne Martinez
Mary Moon
What month and year did the hotel open?
November 2006
Name the 6 awesome hotel managers and each of their departments :)
Danica - Front Desk
Becky - Reservations/Call Center
Felicia - Housekeeping
Desteni - Pool & Spa
Ivy - Retail
Deanna - Wardrobe
Name at LEAST 8 tasks required during the Check-In Process
1. Guest Name
2. Room Type Requested
3. Departure Date
4. Number of Guests
5. Obtains ID & Credit Card
6. Verifies number of keys needed
7. asks if you're familiar with the property
8. What brings you to the area?
9. Clearly explains registration card.
10. Well groomed/ Neat & Clean uniform
11. Positive body language
12. Confirms reservation
Name all 8 conference rooms
Blue Oak Center includes:
Blue Oak, Willow, Sequoia, Sycamore
Salt Grass Center includes:
Salt Grass, Tule, Sage, Laurel