True or False
We can accept POI from a patient via email.
What is False?
Our Safety & Compliance Officer states: "It is not secure, and their email could have a virus. We are not allowed to email information to our personal emails."
Sarah Eddings is our Medical Records Supervisor.
What is False:?
Who is Sasha Eddings, Medical Records Supervisor? She is available for any questions regarding record requests.
The Importance of Overcoming Payment Objections is to:
- Improve the patient experience
-Support the clinic's financial health
-Prevent billing delays and reduce administrative work
-Encourage accountability and transparency
-Protect against Bad Debt
What is True?
When a patient seems angry about cost, we should use the following script:
"I understand this can feel stressful. I can have our Billing Dept. reach out to you."
What is False?
We should say:
"I understand this can feel stressful. One option that may help is our SFD program. It can reduce the cost of your visit, depending on income and household size. If you'd like, I can show you how it works."