Welcome Center
Who is allowed behind the desk?
Welcome Center staff in uniform and leadership.
What is the standard Individual and household membership cost?
What is... $79 (household) and $53 (individual)
What 2 things should you do after you issue a guest pass?
Take their picture and SCAN THEM IN!
Who is responsible for the cleaning list?
Everyone!
What are the two things you must do after selling a membership?
Take their photo(s) and give them a scan card
How do you verify if someone has had a membership before, and why is it important?
Search Salesforce using the member’s name (and any other names if needed). This prevents duplicate accounts, checks past-due balances, and alerts.
Who issues wristbands for the pool and where do you verify swim test status?
Membership Associates hand out pool wrist bands. If a child has past their swim test you can look on their contact information when they scan in.
If someone is paying with cash, what must it be?
EXACT CASH/ CHANGE!
Where must you go to check your phone during your shift?
The side of the desk near the Y Play window.
How many types of swim lessons do we have and what are their names?
What is 3. Private, Semi Private, and Group
Who should never see or touch an incident report?
MEMBERS
What is the question to ask if someone is asking questions about membership information?
What is “Would you like a tour?”
All directions for salesforce; selling and changing a membership, registering for programs, etc. can be found in what 2 places?
Membership Central and the SOP book
If a member wants to add an adult to their account who is not their spouse, what 3 things must be done?
1. The primary member must be present.
2. The adult being added must come in, provide proof they live in the same household.
3. Membership change request must be completed.
*Now Roleplay
What is the minimum age for the gym?
What 4 things are done when a Hallpass alert appears on someone's account?
1. Discreetly communicate with the member.
2. Confirm we have a clear picture in Salesforce
3. Obtain a copy of their driver’s license.
4. Email the ID to Hayden, Sierra, Jennifer, Karen Clark, and Jenny Dunn with the subject line “Hall Pass.”
*Now roleplay a Hallpass scenario
What do you do if you see an alert on a contact?
Verify if the alert action has been done and completed. If it has been completed delete the alert.
Who can be on a household membership?
2 Adults and dependents who live in the household
What kind of shoes must be worn in the gym
Closed toe shoes with a covered back. (Not crocs, slides, or sandals)
What are the membership types that can use YPLAY?
What is HH, HH+1, and HH+2.