Check In/Check Out
The standard check in time
The Standard check out time
what is 3pm?
What is 12pm?
The number of rooms the hotel has
what is 61
The proper system to use when reporting maintenance issues
What is UpKeep?
The rate code for triple A
What is 3A?
the two items required to begin the check in process
What is a photo ID and Credit Card?
The normal breakfast hours for weekday v. weekend
weekday 6:30-9:30
Weekend 7am-10am
Explain the process of posting a cash payment for a room at check out
click check-out
select cash in the drop down box where the credit card is normally listed
make sure amount is correct click save
the rate code for Expedia pre paid reservations:
incidental folio?
EC
yes
The amount necessary to authorize for incidentals
what is 10%?
What areas of the hotel are pet free zones?
how much is the pet fee per night?
breakfast area and pool area
$30
Explain the express checkout process
ask at check-in if interested
if yes- charge guest in AM and email receipt
check guest out only when it is clear they have left
The rate code for hotel collect Expedia reservations:
Incidental folio?
EX
No
Explain the late check out process
check out noon
after 1/1:30 half day charge
after 3pm full night charge
How big is out meeting space?
What is the max number of people it will hold?
650 SQ FT
50
Explain the process for checking in a direct bill reservation
click checkin
select YES for incidental folio
select payment type "Direct Bill"
select payment type for Folio B
what information should you tell guests at check in before they go to their room?
breakfast info
location of elevators
wifi info
directions to pool/fitness
we are available 24 hrs if they need anything :)
What is the hotel address and phone number?
777 E. San Martin St. Bolivar, Mo 65613
417.326.0188
Explain the process of taking a cash payment for a sundry item
Front office--> find House Account--> Gift shop (month)--> post charge (amount listed)--> post payment (amount listed + Tax)
Explain MR rate code
Managers special-
any discounted rate given out that is not specified but can no longer be left at RACK and modified