Phone
What do you press to make a local call?
9 before the 255-xxxx
Where are most of the sign out sheets located?
How many people should be behind the window at any time?
3
What should you check before giving out packages?
Their ID
When should you sign in a guest?
When they will be in the residential sides of the building
Hello, this is the PSP at Hans Bethe house, how can I help you?
Where is the key sign out sheet?
Clipboard on shelf
When should you close the window?
Whenever there is nobody in the office
How do you log into StaRez?
Click on desktop app and use your cornell net ID and password
Under what circumstances can a guest stay overnight?
None
What do you press to make long distance calls (aka any calls outside of Ithaca)
9 1
How long can residents have temp keys out for?
5 days
What do you do with temp keys when closing down the office?
Lock them in the cabinet behind the desk (two sets of locked doors)
Where can you find the packages?
Lower level of office on the shelves by the table
Who approves late graduation/requests to leave?
RDs, CA, and Director Cate
How do you transfer a call?
Push Transfer button
Dial extension or number to call
Push Transfer button again to transfer
How long can they keep games out for?
Rules on eating behind the front desk
No eating at the window
Don't throw out food trash near the desk
Clean up after yourself
What's the name of the courier?
Pat!
Where is the vomit clean up kit/First aid kit?
On the shelves by the master key
How do you see if you have a voicemail/check the messages?
Red light next to the mail icon lights up
dial 4-4444
enter #
enter password: 255-7210#
to get messages enter: 2
to listen to message: 0
Which vacuums are they not allowed to check out?
Green ones
How do you interact with people coming to front desk (key things)
Be polite, eye contact, smile, greet them and say boy to them, be professional, keep music at a reasonable level (speakers behind the desk)
What do you do with mail that is not for the students?
Check if it is for the live-in staff. If not place in forwarding bin
When would you use the overnight vs auto forms and who needs to approve the forms?
Auto = vehicle (approved by PA)
Overnight = overnight regardless of if they are getting in a vehicle or not (approved by RD, CS, Cate)