Hotel Emma History
What year was Hotel Emma opened?
Year 2015
What is the total number of room we have here at Hotel Emma?
146
What is a proper greeting/welcome for guest arrival?
Time of day greeting: Good morning, Good afternoon, Good evening
What exclusive benefits do you receive when booking through American Express Travel?
Daily $60 breakfast for 2, 1 time dinner $100 allowance at Supper (not tax, gratuity, or alcohol), early 12pm check-in (if available), guaranteed 4pm check-out, welcome note from manager
What year did Silver Ventures purchase the Pearl property?
2002
What is the square footage for the Garret Suite and is it on the Brewhouse or Riverside?
600 square ft. , Brewhouse
Where do our guest and staff meeting if we are experience a fire drill?
Amphitheater
What is the appropriate number of times we should mention the guests name during the 5 Diamond Audit?
At minimum 3. Upon initial greeting, throughout check in and upon closing
As part of the Preferred Platinum Partner program, you receive what complimentary benefits?
Breakfast for 2 daily (up to $60), welcome amenity, welcome note from manager, $100 hotel credit towards outlets
Only San Antonio brewery to survive Prohibition (1920-1933) by:
Producing "near beer", bottling soft drinks, entering commercial ice and creamery business, operating advertising sign company
How different types of assessible rooms do we have, and what are they?
Seven total. Types: Classic River Cellar King Accessible (CRAK), Classic Brewhouse King Accessible (CBAK), Landmark River Cellar Two Queen Accessible (LRAQ), Landmark Brewhouse King Accessible (LBAK), River Suite Accessible (SRCK), Terrace River Cellar King Accessible (TRAK), Terrace Brewhouse Accessible (TBAQ)
In case you can't attend your scheduled shift, what's the minimum notice period and what is the correct method to inform about your absence?
2 hours prior to scheduled shift and via phone call.
During Checkout, True or False: Attendant must offer a copy of the folio for review
True
The benefits you receive when booking through Chase Luxury Hotel and Resort Collection include:
Daily breakfast for 2 ($60), $100 dining credit or valet (no cash value-not applicable for room, tax, or alcohol, gratuity), welcome amenity, upgrade based on availability, early check-in, and late check-out based on availability
What year was the Brewhouse built?
1884
What rooms are spacious enough to hold a rollaway bed inside?
LB1K, LR1K, AB1K, AR1K, SRCK, SBGK, CRAK, Penthouse Suites
How many Service Promises do we have and can you name 3 total?
16.
Mutual Respect, 10-5 Rule, Accompany Guests with Courtesy, Use Guests' Name, Telephone Excellence, Be a Proactive Problem Solver, Guest Happiness, Discretion and Respect, It's Ok to not be Perfect, Experience Unlike Any Other, Yes is the Answer, Look Professional, Be Knowledgeable, World Class Environment, Have Fun, Bid Fond Farewell and Invite Back
At check-in, True or False: Attendant confirms rate, but not the room type
False
What are the benefits you receive while booking through Virtuoso Hotels and Resorts?
Daily breakfast for 2, complimentary $100 lunch or dinner (1 time), upgrade upon arrival (availability based)
Hotel Emma was designed by what architecture / design firm?
Roman and Williams
The dining table in the Emma Suite has a total of ____ seats available.
10 seats
What special TV features does our TV offer?
Connect device - guest is able to log on to their Netflix account, Guest Service - allows guest to check their bill, Setting - Alter TV setting example: Block channels for kids, Explore Emma - inform guest of hotel amenities, TV - TV entertainment
Random bonus question: Who is the curator of the Hotel Emma Library?
Sherry Kafka Wagner
What benefits do you receive when booking through Signature Travel?
Daily Breakfast for 2 ($60 value), $100 food allowance per stay, upgrade based on availability, early arrival and late check-out based on availability, welcome note from manager