Reserve
What is the main thing we currently use Reserve for?
Balancing/Closing Inventory
How many Nights do you stay before Housekeeping Service?
3 + nights
How long should it take to make a pizza once a guest orders?
5-10 minutes
A guest moves rooms at 8pm, what status does the old room go in as?
Dirty, out of order for the day of only.
Does Reserve require Credit Cards when making a Reservation?
Yes
Do I need to inform guest of our housekeeping policy if they stay for 2-nights?
Yes
What is the QA?
Quality Assurance, Hyatt Audit
Name 2 reports that print with the Downtime report
Departures, Credit Limit, Guest INH, ADA, Housekeeping Report, Vacant Rooms, Arrivals, Room Plan
How do you close out Inventory for Kings?
Citrix, Reserve, Date, Drop Down, Roomtype, Select CTS for Kings, Save
A guest requested service, but you didn't write it on the board. Will housekeeping still clean the room?
No because you didn't write it down.
A guest called down for more towels, it's not busy with 2 hosts and no housekeeping or maintenance. What do you do?
Deliver to the room
Whats the full name of the form that informs us about groups?
Banquet Event Order
How do you close out Inventory for the Hotel if we are Sold out?
Citrix, Reserve, Date, Hotel, Select CTS, Save
If I only want my trash changed, what kind of Service would I write on the housekeeping board?
Request - Lite Service
How can you view a members preferred room type in Colleague?
Profile Notes, Specials, Traces
Where are the sheets/blankets for PacknPlays?
Laundry room housekeeping cage
How do you create a reservation in Reserve?
Citrix, Web Reserve, Reservations, Stay Info, Guest Info
1. Arrival/ Departure Date, Number of Adults, Rate Room Type
2. Guest Name, Address, Card Info
What color are the Sheet stitching's for Kings and Queens?
Kings, Pink Sheet with Green Waffle Stitching
Queens, Green sheet with Blue Waffle Stitching
Sofa bed, Flat Sheets
Name the benefits for each tier that should be mentioned at check-in?
Disocverist - 2pm c/o, 2 free waters
Explorist - 2pm c/o, 2 free waters, room upgrades
Globalist - 4pm c/o, 2 free waters, room upgrades
What are the 2 types of reservations we cannot extend?
Pre-paid 3rd party reservations
WOH Point stays