Front Desk
How to handle a disgruntled guest or issue
LEARN Model - Please explain each point
What is the current range of MBV points for our Property?
25,000-35,000
What is Parth's Current MBV Lifetime Status?
Silver Elite
How many non-alcohol beverages fit in each slot?
6
How does one figure out the meaning of a rate code
Rate Program Display
What are the two items you must grab in case of emergency?
Contingency Report & ADA Log
What Are The Annual Choice Benefit Award Options?
What is
5 Suite night Awards
40% of Online Bed purchase
$100 Charity Donation
5 Elite Night Awards
Two night stay, double points!
How many snacks/candies in each slot?
4
Expedia DB Reservation!
What to do in case of a guest or employee related injury?
File a Injury Report Immediately!
Cobalt Members are special "hush-hush" VIP guests that share benefits most similarly to what tier.
Ambassador Elite
Bonus on loyalty Base Points for Silver Elite
10%
What is legal time for us allowed to sell alcohol from the Market Place?
What is the report(s) you can use to see the checkouts/dirty rooms for the day
Room Status Reports & Newly Vacated Rooms Report
Government Rate Codes guest should provide what 3 pieces of information at check in?
Government Purpose, Government ID, Government Issued Credit Card
Upgrades Available for Which Tiers
Gold Elite, Platinum Elite, Titanium Elite, Ambassador Elite
Name 4 Most Common Marriott Select Brands
Fairfield, Courtyard, Four Points, Springhill Suites
What is the % discount for Dave, Malik, Araceli, and Maria from the market place for any item? (excluding frozen goods and alcoholic beverages)
55%
What does the Charge Code "GE" mean
Gift Card Redemption
Name a Non-Refundable Booking Adv Purchase
BK3A,BK3B,BK3C,BK3D
Bonus Points % for Gold Elite Member
50%
What Brand gets Lounge Access?
Sheraton. JW. Delta Hotels
What are our top two selling items from the Market Place?
Aquafina & Pepsi
What does SM3A Rate code mean
Non Refundable Adv. Purchase 10% Discount