Demos
When do we work on demographics?
At least the day before appointment
What is the proper barcode for Health Literacy Form?
Health Literacy Form
When should FD use AIDET?
All day every day with all patients and staff
When should FD run EMR Pending Charges Report?
Throughout the day, but should be cleared out before end of day. Opening FD should make sure previous day is cleared out by 8:30 next day
When does our Survey window open?
9/11/2023
What should patients do with the demo?
Verify all information is correct and sign at the bottom
What barcodes are used for the patient registration packet?
Patient Forms Other, Consent Forms, Consent for Future Research
When should patients fill out Health Literacy Form?
Once a calendar year
Why would an encounter show on the unapplied credits report?
Payment was not applied to encounter due to FD not having a batch open during checkout
What can surveyors do?
Observe, ask questions, look through cabinets and drawers
If a patient changes something on the Demo, what should FD do?
Update information in chart and scan
What do we do with paperwork after we scan it in Document Management?
File paperwork and do Quality Check
What do we do if we find duplicate charts for a patient?
What is the provider recall report?
Patients that need to be called to make follow up appointments with provider
What is PCMH?
Primary Care Medical Home
What do Demos get scanned under?
Patient Demographics
What do we do if we can't figure out what barcode to use?
Utilize Scan List that is located on P Drive
When do patients update their consent forms?
When should FD work on flash reports?
FD must clear out flash reports before the end of the month
What does Front Desk need to do when they get up from their desk?
Lock computer screen and cover any PHI by flipping over or locking up paperwork
If there's a Past Due balance on the demo and the patient is inquiring about balance, what is the next step?
Patient can call Billing
Why do have a Scan List?
To make sure paperwork is scanned properly into patient's chart and easy to find for everyone
What if a patient doesn't have insurance and doesn't want to be screened?
Patient will need to fill out Level 5-NC form along with Household form
What is the purpose of the appointment listing report?
Any evacuation emergency codes, NextGen or power goes out
Who is part of the patient's care in a PCMH?
Everyone: PCP, Front Desk / PRG, PNC / Referral Team, Medical Assistants, Billing, Managers, Nurses