PREP
What are the steps you should take when doing prep and do not see an rx in the chart?
First, check order notes to see if pt is to h/c rx. Second, check faxbox. Thirdly, email scheduling.
When a patient has a “verbal medical history” and “rx needed” pop-up, what should you do once you scanned the order and asked about any changes?
Take out the pop-up.
What are some things to do in your downtime when you are finished with prep and expedite?
Print forms, make packets, clean boards and pens, wipe down lobby, help coworkers if needed, refill supplies, help with laundry.
You notice a patient has been standing in line without being helped. What should you do?
Help the patient.
When should a patient be filling out a COVID screening form?
At the front desk while they are checking in.
When making notes in patient charts during prep, what should you be checking for before making the note?
Read IVT notes and check the order to make sure exams match and one is on file.
What are the steps to take when a patient was to h/c rx and they forgot it?
Ask if they have anyone at home that can take a photo of it, otherwise call faxbox.
What applications should you be logged into when you come to work every day?
Mitel, Spark, eRad, and Outlook
When a patient walks in with an order that is not an XRAY, what should you do?
Create a NEW order for the patient, scan order, call scheduling/have Amy schedule patient.
What are the steps to take when a patient comes in to pick up their CT contrast? What about one-hour prep patients?
Give patient contrast, explain instructions, and note in the chart that the patient picked up their contrast; call CT for 1 hour prep patients.
What information do we highlight on patient demo forms?
Email, policyholder name, employer, and DOB, address and phone number.
What information needs to be changed/added to ERAD when a patient is going through workers comp?
AT LEAST change policyholder to "employee", add claim number and DOI, change source to "employment".
What should you do immediately after collecting a patient’s forms?
Check everything is signed and arrive patient.
What is a KUB XRAY?
XRAY Abdomen 1V
What form do we give to a patient who has a callback mammo?
The mammo form labeled "exam questionnaire" that was filled out previously in the patient's chart.
On April 13th, you are doing prep for the 15th. What should you do if IVT says “auth pending”?
Add a sticky note to patient's forms.
When verifying patient’s insurance at check in, what info in ERAD should you be checking?
Make sure policy AND policy number matches and that we have correct policyholder information.
When the operator is not here on Saturdays, whose responsibility is it to answer incoming phone calls?
It is Front Desk's responsibility.
What do you do if XRAY or other modalities sparks the Front Desk Staff chat?
Read the chats and respond accordingly.
What should you do with orders that come through the front desk fax?
Create an order and scan in forms to patient's chart.
On January 6th, you are doing add-ons for January 7th. What should you do if IVT says “auth pending”?
Email scheduling to obtain or reschedule patient.
What are the steps to take when a patient checks in late?
Call tech and expedite patient if tech states they are ok to do exam.
What is one of the important opening responsibilities at SR that you wouldn’t need to do at EU?
Sending the cash drops to EU.
What do you do when a patient walks-in under worker’s comp?
See if exams are under $200 rule, obtain as much w/c info as possible.
No matter the shift you are working (opener/mid-shift/closer), what do you need to do at the end of your shift?
Drop your cash deposit.