Operating Systems
Sends a link to patients to confirm and register for their upcoming appointment.
What is Phreesia?
A patient walks into the lobby, what should you be doing?
What is smile?
The back of this card does not need to be scanned into PM
What is a Medicare Card?
How do you search for a patient in EHR?
What is the Up Arrow (Pull Chart)?
The color of triangle the front desk must work
What is the blue triangle?
Used to schedule appointments, input demographics and billing
What is Allscripts PM?
When does the patient experience begin?
What is first contact?
This number is a unique patient indentifier
What is an MRN?
This tells you if a patient has a portal account
What is the patient banner?
A patient has completed all of the registration except for the card on file. What can you do?
What is manually check in the patient?
Patients use this to communicate post visit and view their records
What is Follow my Health?
Being aware of my energy, tone and attitude
What is your ETA?
This appointment appears in orange
What is a Medicare Advantage Plan?
A returning patient shows no changes from their last visit. What do you do?
What is include active history?
Where do you view patient requests to cancel/reschedule appointments?
What is the Phreesia Appointment Hub?
Where can the Insurance Card Guide be located?
What is UNO (Sharepoint)?
Asking open ended questions and recapping your understanding
What is active listening?
This cannot be used when adding an insurance into PM
What is a special character?
This can be MANUALLY pushed to a patient via EMR to view records
What is a portal invite?
These icons under eligibility and benefits need to be worked
What is the Red Exclamation Point, The Orange Question Mark, and the Gray Question Mark?
Used to document patient visits, treatments, enter vitals and enter treatment plan
What is Veradigm EHR?
To ensure that every patient receives high quality care and a superior experience
What is our Mission and Vision?
This is where you go to check if you have a patient showing in PM but not EHR
What is the Medical Record Location
Bonus points (100 for each): What are the other two sections that could be wrong?
For appointment billing to occur, where do you pull the patients chart?
What is the schedule?
What is the yellow house icon mean?
What is Identity Verification Warning?