Operating Systems
Sends a link to patients to confirm and pre-register for their upcoming appointment.
What is Phreesia?
A patient walks into the lobby, what should you be doing?
What is smile?
True/False:
When patients cancel, cancellation reason must be entered
True
How do you search for a patient in EHR?
What is the Up Arrow (Pull Chart)?
The color of triangle the front desk must work
What is the blue triangle?
Used to schedule appointments, input demographics and billing
What is Allscripts PM?
When does the patient experience begin?
What is first contact?
If a patient has to schedule a follow up and declines to do so at that moment, what should you do?
Create a recall
This tells you if a patient has a portal account
What is the patient banner?
A patient has completed all of the registration except for the card on file. What are you allowed to do?
What is manually check in the patient?
Patients use this to communicate post visit and view their records
What is Follow my Health?
Being aware of my energy, tone and attitude
What is your ETA?
Under appointment management, what does it mean when a patient is highlighted in orange?
What is a Medicare Advantage Plan?
A returning patient shows no changes from their last visit. What do you do?
What is include active history?
Where do you view patient requests to cancel/reschedule appointments?
What is the Phreesia Appointment Hub?
Where can the Insurance Card Guide be located?
What is UNO (Sharepoint)?
Asking open ended questions and recapping your understanding
What is active listening?
This cannot be used when adding an insurance into PM
What is a special character?
This can be MANUALLY pushed to a patient via EMR so that they can view their records
What is a portal invite?
These icons under eligibility and benefits need to be worked
What is the Red Exclamation Point, The Orange Question Mark, and the Gray Question Mark?
Used to document patient visits, treatments, enter vitals and enter treatment plan
What is Veradigm EHR?
To ensure that every patient receives high quality care and a superior experience
What is our Mission and Vision?
This is where you go to check if you have a patient showing in PM but not EHR
What is the Medical Record Location
For appointment billing to occur, where do you pull the patients chart?
What is the schedule?
What does the yellow house icon tell us?
There is a discrepancy between what the insurance has on file vs what we have on file