Hotel Policies
If a guest wants to pay on behalf of another guest but won't be physically present at the hotel, what form must they fill out?
CC Auth Form
What is the name of our property management system aka the website we log-in to check people in?
ChoiceAdvantage
Which two team members are going into healthcare?
Daisy & Mario
What phrase do we use instead of saying "no"?
"let me see what we can do"
Explain at least two benefits of being a Choice Privileges member.
Points that accumulate to a free night stay, gift cards, airline miles, elite member status, discounts
Who attends the weekly department meetings?
or
Who are the department heads?
David
Diana
Iris
Mario
What is the latest a crew member can checkout if we have the availability?
2pm
Name five other brands that are part of the Choice Hotels portfolio.
Which team members come from a hotel background/previous hotel experience.
Daisy
Charles
Mario
List a minimum of 5 disclaimers found on the registration card.
No smoking
No Pets
$1.00 Airport surcharge
Park&Fly's are Non-refundable
$50 INC
Additional cleaning fees if room is found in disarray
Personal items/parking/damages are responsibility of guest. Hotel assumes no liability.
There are 5 Q's for the hotel please fill in the remaining 3
Q Shower
Q Essentials
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?
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Q Shower
Q Essentials
Q Bed
Q Breakfast
Q Service
List each team front desk member by who's been here the longest.
Daisy
Mario
Mara
Patty
Autumn
Charles