BSA
BSA 2
BSA 3
Front Desk
Extras
100
15/5 rule
What is Making eye contact 15 ft away and greeting at 5 feet.
100
Pool hours
What is 6am-10pm?
100
Closing check-in,
What is Provided directions to room and elevator?
100
Correct way to make a new key.
What is checking some form of ID and duplicating the keys instead of making a new key?
100
Membership levels
What is Silver gold and platinum?
200
Restraunts,activities, and shopping
What is Knowing local areas?
200
Fitness hours?
What is 24 hours?
200
Problem free check-in.
What is Check-in error free?
200
Informational channel in room
What is Channel 16?
200
Guest running behind
What is late check out?
300
Lounge and breakfast hours.
What is 5pm-11pm and 6am-9:30am M-F, Weekends 7a-10a
300
Required field in Fosse
What is Company name?
300
Professional appearance.
What is Proper uniform?
300
Packaging procedures
What is Log form and message on folio?
300
Communicating with employees
What is pass on log?
400
Guest Privacy.
What is providing floor and room number discreetly?
400
Closing conversation
What is a thankful and sincere closing?
400
Extending stays
What is informing the guests of rate change when extending guests?
500
Properly greeting guest.
What is using the guests name and having good posture, smiling, and eye contact.
500
Number one thing when guests walk through the door
What is being present at the desk?
500
Platinum arrival gift
What is 200 bonus points or arrival gift?
500
Promises
What is you should know!
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