Random
What must every spark shopper show before they leave.
exit pass
How to fix the pin pad
1. Suspend reset
2. #
When cashing a check,
What must every customer do before we scan their check?
They need to sign the check.
If there’s a spill, what is the correct procedure?
Guard the spill and alert other staff members to call for maintenance to come clean.
Is alcohol returnable?
Bonus point!:
What time on weekdays and weekends are we allowed to start selling alcohol?
Alcohol is NOT returnable. All sales are final.
Bonus answer.
7:01am on weekdays
10:01 on weekends
If a serial number isn't scanning in, What can you do to make sure the serial number is accepted by the register?
First remove any space before the S/N when you scan it in. Sometimes an extra space is added when you scan.
then try to manually typing in the S/N
If the scale scanner stops scanning how do you fix it?
Hit pay, then back. This normally restarts the laser so it can start scanning again.
Ink cartridges can only be returned if these 2 conditions are met.
1. Ink cartridge seal is not removed from the tip.
2. Ink cartrage is part its expiration date. (Yes there’s actually an expiration date on ink)
How to find the safety alert section in the myWalmart app.
Under the “me” page. at the bottom center tap “today’s plan” then scroll down till you see safety alerts.
What are the only 2 options for the customer when they return an inflatable mattress?
IF the box is NOT OPEN! Can be returned
If OPENED can ONLY be exchanged for another that is equal or higher in price
What must we do when a customer buys the protection plan for an item?
Must give them the protection plan pamphlet and show them on the first page. in order for the claim to be valid. the customer must take a photo of their receipt and text it to the number on the pamphlet.
How do you do a soft restart for the self checkout register?
Use employee barcode to access associate menu. At the bottom of the menu will be a option to refresh the register.
This should refresh the scale, pin pad, hand scanner, printer and cash recycler.
If that doesn’t work May need to restart the computer.
When can we take back inflatable mattresses and what the customer’s options if the box is opened?
If box is unopened we can do a return.
If box is opened, we can EXCHANGE the mattress for one equal in price or more expensive.
What item is NEVER allowed inside the building?
Propane tanks
Walmart does not take doctor notes. if you are going/need to be out for more than 3 days. Who Should you call to make sure you don't get points?
You must call Sedgwick to file your claim.
what should you ask if a customer is buying multiple gift cards. Know Your Customer Question.
Did a stranger ask you to purchase these.
Do you know the people you are buying the gift cards for?
If a self checkout keeps getting flagged red in the app and it doesn't give a reason for why its happening ie. misscan, age check, cancel item etc.
Asset protection Team is flagging the transaction. please check and make sure ALL items have been scanned.
If a return is 3rd party and can’t be returned at the CSD. What must a customer need to do in order to return the item?
Call 1-800-Walmart follow the Ai prompts and ask for a shipping label for ups, or FedEx.
Shipping label is free. Customer just needs to drop it off at ups or FedEx.
If there is an Active threat in the store, what 3 things should you do?
A.D.D.
Avoid, Deny, Defend
Avoid the situation by evacuating the building.
If stuck in a room, Deny the attacker entry to the room.
If no other option is available, Defend yourself!
Customer service:
What are the only 2 things we can do at CSD with a Car battery?
Only take it back if it’s a marketplace battery
Or
They ONLY need a refund on the core fee
for everything else they will need to return it at the Automotive dept.
What is
BOB, LISA and MITCH?
BOB- Bottom of Basket
LISA - Look Inside Always
MITCH - Merchandise In The Customer's Hand
If a Spark or scan and go customer, is being difficult and will not follow the rules. What can you do to report them.
- everything must be bagged.
- Must show exit pass before leaving.
Write down the day and time, what register they were on. if possible their name if you see it displayed on their app.
If a customer pre starts a return on their personal device. And the barcode won’t work. -you keep getting the message “sorry something went wrong” “cancel or retry”
What can be done for the barcode to work?
Customer will need to un cancel the online return on their device. And re cancel the order. This should create a new barcode. If that doesn’t work, customer will need to contact 1800-Walmart and see if they can get a new barcode. This sometimes requires them to use the Walmart app and email to receive the new barcode.
(1800walmart will need to create a new barcode for them)
Where is the designated evacuation area?
Grass field next door left side of the building.
Why won’t “program cards not pay for ALL of someone’s groceries. Even though they used a 3rd party app to see what is approved.
Sadly not all items approve by the Gov qualify at Walmart.
After the gov approves which items qualify. Walmart then takes that list and makes their own list of what they think qualifies.
Sadly there is no way to tell (besides looking and scanning each item on a register and seeing “wic” next to each item. (Only after attempting to pay) or (scanning the item with the myWalmart app, the word WIC appears next to the item)