PTP Guidelines
In order to set a PTP, the account must be noted with what?
What is the WAM?
The cost for check/debit card payments made via SpeedPay by phone with an associate
What is $10.95?
What step is required prior to processing the APF for due date changes ?
What is the verbal recording?
What tab is used to determine what month a payment was applied to?
What is the Transaction History?
This is the type of Lease Chrysler Capital offers.
What is Closed End?
What day should all PTP’s be set once the payment is scheduled in SpeedPay?
What is the same day as the payment scheduled to post?
Things you must verify when processing Debit in speedpay
What is Debit Card number, CVV number, Expiration Date, and Name on the card/card holder?
If approved, how many months is a TRIPP effective for? When can the customer request for another TRIPP?
What is 6? What is never?
What tab is used to identify the Blackbook Value?
What is the Vehicle Tab?
This is the selling price of the vehicle plus other costs from the lease origination.
What is the Gross Cap Cost?
True/False If an arrangement for a WU/MG is negotiated and confirmed, the PTP does not have to be set.
What is False?
True/False A customers account must be 5 days past due in order to set up AutoPay.
What is False, the customer must be current?
True/False When a customer is on a TRIPP you can only offer ATA as a tool of assistance.
What is False? No other tool can be offered while on a TRIPP
Which tabs are used to locate the interest paid Loan to Date?
What are the Transaction History and Financial Tabs?
This is the balance of the lease (amount financed).
What is the Adjusted Cap cost?
True or False PTP's can be set for unsecured speedpay payments if customer is going to pay thru the Web or IVR
What is True?
What is once after the original arrangement is set?
This happens if the customer can not commit to making future payments on time when an extension is being offered.
What is agent should not process the extension request?
Which tab is used to locate any ancillary products purchased from the customer?
What is the Contract Tab?
These are the 3 methods Sales Tax is assessed.
What are Stream,Upfront and Leesee Elect?
When setting promises for secured SpeedPay ACH payments, what are the day ranges for each corresponding DPD?
What is 0-15 days if 1-39 DPD 0-10 days if 40-49 DPD 0-7 days if 50+ DPD?
The minimum length of an account number in Speedpay
What is 7 digits?
How many due date changes, extensions can a customer receive throughout the life of a loan?
What is 1 DDC and 8 extensions?
The Tabs where you can find the Color of the Vehicle.
What is the General Tab and Vehicle Tab?
The 2 methods Property Taxes are assessed in the states that assess Property Tax.
What are billing and rendition?