Front End Jeopardy

Policies

100

At what point does a shirt have to be tucked?

A non-fitted shirt. (Non-fitted shirts have 3 buttons)

200

What does the colored name tags mean?

Red - 15 Year old

Yellow- 16/ 17 Year old

Black - 18 Years or older

300

At what point do associates take a lunch? 

When they are scheduled for 6 hours or more.

400

Name 3 things an employee must have when clocking in for their shift 

Name Tag

Closed toe shoes

Valid Wegmans polo or Wegmans Sweatshirt

500

What is the policy for when a relative or friend tries to call out for an employee? 

Unfortunately, this cannot happen, and the employee has to call themself. 

Processes

100

When does a cashier have to call out for their scheduled shift? 

2 hours before.

200

When we send help to another department how do we record that?

Putting it on the tracker and making sure that the proper times are filled out. To ensure that the hours are being transferred correctly

300

What time does payroll get turned in? 

By 10AM latest

400

How long does a cashier have to be on a til for a random or isolation? 

Random - 3 hours

Isolation- Shift

500

What register should remain open at all times?

ADA lane

True or False

100

If an employee does not have a name tag, should a name tag be created?

True

200

Minors can work past 9:30PM 

FALSE 

300

Minors can work before 6:30AM 

FALSE

400

A coordinator can take a call out.

FALSE

500

3 big carts are enough of a line to open up another register?

TRUE

Minors

100

What number of hours can 16- and 17-year-olds work Monday through Thursday? 

3.5 MAX

200

What 2 days can 15-year-olds work during the school year?

Saturday and Sunday

300

What are the max hours that 16/17-year-olds can work throughout the week? 

26

400

What happens if a minor works 5.5 hours without a lunch?

VIOLATION (if they did not take a lunch)

500

Main difference between 15 and 16/17-year-old NY minor laws?

Mutiple correct answers

Situations

100

Someone approaches you and is trying to hand you a flyer? How would you handle this? 

Unfortunately, I cannot take that due to the non-solicitation policy. 

200

A customer walks out of Self-checkout without paying. What should you do? 

Suspend the order. Take the suspend to accounting and then they will handle the rest.

300

What is the process when a cash voucher is printed at self-checkout? 

When this occurs, the cash voucher must be taken to the customer service desk and the amount needs to be refunded on their EBT card

400

You see lines are starting to form and there is no one in the express lane or at self-checkout. How would you react to that situation? 

Move the customers around and ask the SCO associates to ring up the customers if they don't want to do it on their own and move another customer to the express lane.

500

What do you do if a cashier let you know that another cashier is making fun of them? What would you do? 

 Mutiple correct answers

NCNS

100

How many times do we call an employee when they do Mutiple NCNS in a row? 

Twice

200

What do you do if an employee calls out after their shift starts?

Document the phone call and let the front-end manager or MT know.

300

An employee shows up after you wrote them down as a NCNS, what are the next steps? 

Mutiple correct answers

400

How long after a potential NCNS do we reach out the employee?

2 hours

500

Do we call an employee every time they NCNS. What is the exception?

Yes, we call every time the NCNS unless it is 3 times in a row. Then we only call twice.