United We Scan
(Admission Gate)
(Admission Gate)
Life in the Booth Lane
(Parking)
(Parking)
SWOOD NUGGETS
(Park knowledge)
(Park knowledge)
TICKET TO RIDE
(Read 2 Ride)
(Read 2 Ride)
What’s Your Window?
(Ticket Window)
(Ticket Window)
Corporate Connection
(Group Window)
(Group Window)
Tales from the Crept
(Scarywood)
(Scarywood)
Pass Pros
(Season Pass)
(Season Pass)
Who Runs This Place?
(Herschend)
(Herschend)
100
Why is this device used at the gate during promo days?
Keep an accurate guest count
100
This denomination goes closest to the window?
$1 Bills
100
Although Silverwood operates mostly cashless, name any three locations in the park where guests can still use cash.
Ticket Windows, Coffee House, Info Center (also acceptable: Boulder Beach Retail, Penny Arcade, Tremors Gift Shop, RV Park)
100
A student must complete this many hours of reading to earn a Read 2 Ride ticket. How many hours?
10 hours
100
At the Ticket Window, we ask guests for their Zip or Postal code. On this world map, what do the pins represent?
Where guests are visiting from
100
What is the Group Window Extension number?
4499
100
Every heartbeat needs this to enter Scarywood. What is it?
A ticket
100
What is the price of a Single Season Pass?
$259
100
Herschend owns this world-famous exhibition basketball team known for incredible tricks and entertainment.
The Harlem Globetrotters
200
New this season, for groups larger than four, you must do this when scanning tickets.
Scan One, Send One
200
When walking to the parking lot with your till bags, how should you line up and position the bags for safety?
Walk in two rows of three, with the till bags on the inside so Security can follow behind.
200
You should never clock in more than this many minutes before your scheduled start time. How many minutes?
10 minutes
200
If a child doesn’t use their Read 2 Ride tickets in the year they are earned, can they save them for the following year?
No – Read 2 Ride tickets do not roll over
200
For multi-day tickets, what should guests do to protect themselves in case tickets are lost, wet, or damaged, and where can they find the ticket number for reference?
Take a photo of the barcodes and keep the receipt; the ticket numbers are printed at the bottom
200
When groups larger than 250 arrive for Roller Coaster Alley, this is the time we open the RCA Gate.
9:45am
200
In what year did Scarywood Haunted Nights debut at Silverwood Theme Park?
2009
200
Before processing new pass sales, gifted passes, upgrades, or Conductor passes, what must the guest do?
Read and sign the contract
200
Unlike many large corporations, Herschend is structured as this type of company — meaning it is privately held and family operated.
family-owned company
300
When scanning an employee ID, you see “Employee Terminated” or “Gate Privileges Revoked.” What should you do?
Call Leadership and collect the ID if possible
300
A guest presents a group parking pass at your booth. What steps should you follow to process it correctly?
Collect the pass, verify the date and group name, and turn it in to Booth 2 at the end of your shift.
300
Are the earrings shown in this photo allowed on shift?
No
300
If a guest hands you only the bottom half of a Read 2 Ride ticket with no name or grade, what must you do?
Do not scan it; send them to the Ticket Window for a reprint
300
This season, those who serve and protect our communities, can upgrade from the former single-day option to these new multi-day ticket choices with proof.
2-day and 3-day Hero Tickets
300
This location is where the Groups sandwich board is stored this season.
RCA
300
To ensure guest safety and prevent confusion with scare actors, what are guests NOT allowed to wear during Scarywood?
Costumes and face paint
300
This cannot be done once the pass has been used. Front-line cast members are not authorized to perform this action.
Name Change
300
This is Herschend’s tagline, which guides all of its attractions and experiences.
Creating Memories Worth Repeating
400
This step may show a $1 pending charge and could result in a charge if the original online ticket purchase is disputed. What is it?
Credit card verification
400
Should you ever ask a guest for their pin number when entering the parking lot?
No – guests must enter their own pin
400
What's the latest Magic Show Time?
9pm
400
When a guest presents a Read 2 Ride ticket at the admission gate, the gate attendant asks for this to verify the ticket holder and prevent abuse.
Student’s name and grade
400
This must be guaranteed whenever the Ticket Window screen says “ID REQUIRED BEFORE PRINTING.” 
Guarantee A Credit Card
400
Groups must book this many hours in advance of their visit to receive discounts and other perks. How many hours?
72 hrs
400
“Urination,” “Fresh Meat,” and “Carpe Noctem” are just a few of the specialty patches awarded during Scarywood. In total, how many different Scarywood patches are there? 
20
400
Do Gold Pass Holders receive a discount on RV Park reservations?
No – Gold Pass Holders stopped receiving this perk in 2024.
400
This Herschend initiative combines the company’s values of care, kindness, and service into one guiding principle for employees.
Heartspitality
500
At night, whose responsibility is to help scan the Exit Gate for rentals, alcohol, and guests leaving without their “Big Person”?
Everyone’s responsibility – all Cast Members should stay alert, communicate, and assist
500
When a guest wants to stay overnight in the Overflow Lot, what should you tell them?
They must visit the RV Park Office to pay for overnight parking. The $10 lot fee does not cover overnight stays.
500
To receive any compensation or Will Call tickets to return on a different day, what must a guest do while still inside the park?
Talk to a MOD (Manager on Duty)
500
To reprint a Read 2 Ride ticket, you need this information about the student.
Student name, school, teacher, and grade
500
Before requesting a refund for tickets bought online, what must you verify to ensure a failed refund can still be sent via mail?
The account holder’s address
500
This mascot, often seen at sporting events, rallies, or roaming the Silverwood Courtyard, represents the University of Idaho.
Joe Vandal
500
In 2025, this Haunt “cursed” more guests than any other, leading the season in total walk-throughs. Which Haunt was it?
500
When handling requests involving Tribal, Conductors & Comp orders, what must you do before proceeding?
Call for Leadership
500
Who are the four people pictured who founded Herschend?
Mary, Hugo, Jack, and Pete