Staff
This dining room employee is in charge of a server area that serves 15 to 25 guests.
What is a captain?
This is what a server is doing when they say, "My favorite dish on the menu is the rack of lamb."
What is suggestive selling?
In this style of service, also known as family-style dining, plates of food are set on the table for guests to serve themselves.
What is English service?
This is a task performed from the guest's left side when removing items from the table.
What is clearing bread and butter?
This is what a cashier should do if a guest's credit card is declined.
What is call a manager to resolve the situation?
This person is a server in training.
What is an apprentice?
This is why servers often suggest specialty beverages.
What is a high profit margin?
In traditional service styles, plates and utensils are handled in this manner after each course.
What is cleared promptly?
This knife is used for all entrées and main courses.
What is a dinner knife?
This person is in charge of managing guest relations, staffing, and dining room operations?
What is the front-of-house manager?
This is the dining room employee responsible for the overall management of service.
What is a maître d'hôtel?
When taking a guest's order, you should write it down in this order.
What is the order of delivery to the table?
An example of this type of establishment is a pizza restaurant.
What is fast casual?
This is the type of knife used for cutting grilled cuts of tender beef.
What is a steak knife?
This is the most likely reason a restaurant would stop serving complimentary tap water unless requested.
What is to increase sales of bottled water or other beverages?
This front-of-house worker's job does not involve direct interaction with food.
What is a host or hostess?
This is the most elegant style of service.
What is French service?
This is the tool used for serving bread, rolls, or individual pastries.
What are tongs?
Hot drinks are typically served in thick glass or ceramic cups for this reason.
What is "to keep the drinks hot"?
Reservation software may prompt staff to enter this type of guest information.
What is contact information?
In a full-service restaurant without a host or hostess, greeting guests and seating them falls to this person.
What is a server or floor manager?
This type of tea is partially fermented.
What is Oolong Tea?
This task, when performed while guests are seated, is done from the guest's right side.
What is changing flatware?
Cold drinks are generally served in this type of container.
What is clear glass?
This is the primary way a Point-of-Sale (POS) device benefits a restaurant over paper tickets.
What is allowing for faster and more accurate order transmission to the kitchen?