Registration/Check-In
$40, $50
1-2 business days
How many new patients are allowed on a medical provider's schedule according to policy?
2. 1 in the AM 1 in the PM. 2 more are allowed for managed care new patients, 1 in the AM and 1 in the PM.
How many pages maximum is allowed for a batch sent to HIM?
75
If a patient does not have insurance, we must refer them to a specific person to obtain insurance, what is the title of this person?
Customer Service Representative
What is the guarantor code for the employee health screening corporate guarantor?
80002660
A patient has already called twice and a pt callback message was placed twice, with the second being high priority. The pt calls a third time after the allotted wait time, how should this call be routed?
This call should be routed directly to a supervisor
No
What does AIDET stand for?
Place these insurances in the correct order: United Healthcare Medicare Advantage, E-MEDICAID/MEDICAID WA APPLE HEALTH, WELLPOINT APPLE HEALTH, Premera BCBS
-Premera BCBS, United Healthcare Medicare Advantage, WELLPOINT APPLE HEALTH
Health History Form and the New Patient Packet
A patient calls in asking for braces, where should this call be routed to?
Lacey Dental Front Office Pool
Who can schedule hygiene appointments at the Olympia Dental Walk-In?
Anybody!
What are the 3 main governing bodies for health and safety?
OSHA, DOH, Joint Commission
What search term is used when you are searching for an active duty service member?
Tricare West
What are the required documents for new patient registration at dental?
CDF, FSF, SMCHC Notice of Privacy Practices, Patient ID, Insurance ID, and Dental Clinic Policies
A patient calls in stating they missed their appointment at the Tumwater Behavioral Health clinic, where should this call be routed?
Tumwater Mental health Nurse Pool
What happens when a patient has no showed 3 scheduled appointments according to policy?
Before we can schedule another appointment for the patient, the patient must complete a walk-in appointment.
When is a patient who has arrived after their appt time has lapsed in medical not put on standby?
When the provider is running behind
What search term is used when you are searching for a retired veteran’s insurance?
Triwest
What age can a patient check themselves in for family planning including birth control, pregnancy test, and mental health/substance use disorder? What about for sexually transmitted infecitons?
13, 14
A patient calls in asking for a medication refill, what key pieces of information do you need to properly help this patient? (Hint - there are 4 pieces of info required to route this call)
Last appointment, medication name, the provider that prescribed the medication, the pharmacy the medication should go to
What is the navigation to the clinic profiles for all sites on sharepoint?
Central Services > Call Center > Clinic Profiles
What is the Sharepoint navigation for front office policies?
Medical > Front Desk > Policies
When there is a "needs review" response for an insurance from the Real Time Eligibility system, what needs to be done?
Copy the name from the response history into the payer filed name.