Checking In
How long after the appointment time do we give a patient?
4min after the appointment time.
What should we be doing if a patient doesn’t have there physical insurance card with them?
We should be using Athena Capture to add a picture of their insurance.
Can we use Same Days in advance?
No Same days are for Same Day.
The staff bucket
What Extensions do we transfer for medication refills?
1143 Michelle Trujillo
Up to what age do we give a ASQ?
5 years old
Our local BCBS (Denver)
What should we be asking patients when they call to schedule an appointment?
Ask patient to confirm phone #, Address, and insurance.
Do we make a new patient case if there is already one open for the same thing?
No, add to the open patient case
What does the 24hr rule mean?
It means you can use any appointment like OB, Hospital f/u, Medicare Wellness, for any reason.
What do the 3 P’s stand for, and what is the order?
Patients
Phones
Paperwork
If patient has SFS only and you are scheduling an appointment, what should the Primary and Secondary insurance be?
No insurance/Self Pay
When scheduling SFS or Medicaid, how long does the appointment need to be?
60min appointmen.
After we create a patient case we do select “Data Entry Complete?”
Yes we do.
In order to be able to provider information to someone else other then the patient, what do we need to have?
Standard release
Verbal
What paperwork should a new minor receive?
HIPAA/reg
ROI
Consent to Treat a Minor
Standard Release
What should we do when we see the following alert?”
”Demographics conflict “Click” view details to resolve.
If a patient calls requesting an appointment for BC insertion or BC removal, what do we tell the patient?
We will go head and schedule you for a consult, after your consult your provider/MA team, will then schedule you for the procedure.
If a patient calls regarding medication refill because they have already reached out to their pharmacy what should the patient case include?
The name if the medication they are needing refilled not just “patient calling requesting medication refill.”
How many breaks do we have? How long is each break?
10min and we have 2 breaks, when in the morning one in the afternoon
What paperwork should a new patient that is 18+ recieve?
Hipaa/reg
Patient Health History
FHQ if 18+
ROI
Standard Release
What does QMB stand for? What should you do when you see this?
Qualified Medicare Beneficiary. Document it on the “notes” on the insurance portion.
What type of appointments qualify for quick care?
Acute visits
Example: Flu symptoms, Knee pain, Depo, Pregnancy test, STI testing, UTI’s. Etc.
If you open up a patient case and do not end up needing it, what should you do with the patient case?
If you have the option to delete, delete it, if not send it to the sdocumentdelete bucket.
What are 3 reasons why a minor can we been without a parent?
OB visits
Contraception
Behavioral Health