Category
Are very important persons, for example frequent stay guests, celebrities, guests i expensive rooms, Executives from hote head office, etc.
VIP’s
Commercially important persons may be guests and executives of large corporate account holders, important journalists and media staff, travel agents and tour company staff and guests whose companies could bring a lot of future business to the property.
CIP’s
Refers to everything that goes on bed for example mattress covers, sheets and bed spreads.
Bedding
Provides a wide selection of guest services in additional to accommodation for example food and beverage, room service, laundry service and business services.
Full Service Hotel
Provide more basic guest room with limited food and beverage services.
Budget Hotels
The division of a hotel that includes the Front Office, telephone room, housekeeping uniformed service department functions.
Room Division
A hotel which provides scenery and activities: Its guests are usually vacationers traveling for pleasure.
Resort Hotel
They contain information on the guests’ names, room numbers, room rates, number of people, arrival and departure dates, addresses and methods of payment.
Registration cards
Specific room rate for group, agreed by hotel and group in advance. Also knowns as flat rate.
Group rate
A process by which sections of a registration card or its equivalent are completed by guests arriving with reservations.
Pre-registration
A report which allows Front Office Agent to identify vacant and ready rooms.
Room status report
Services not provided by the Property. These include, taxi or limousine service, theatre tickets, flowers, etc.
External Services
They are used for groups which require that charges are split. This means that some charges will be included in the group rate and other charges will be charged to the individual members of the group.
Split billing