Patient Intake
Phones
Superbills
Insurance
Basics
100

What forms are collected and uploaded as DEMOS?

What is patient reg and financial agreement. 

100

What time is the first New Patient to be scheduled for Nextgen?

What is 9 AM

100

What goes on this line of the superbill?

(insert superbill picture) 

(insert correct answer)

100

What types of plans do we NOT accept with no matter what? 

What is Discount plans

100

What time must the office doors be unlocked for patients to arrive?

What is 7:50 AM

200

How many weeks must a new patient with Ahcccs with no referral be scheduled out?

What is one week.

200

What is the button on the phone for placing a patient on hold so that anyone in the office can pick up the call called?

What is park

200

When must we get updated last date a patient saw their PCP? 

What is Every six months for medicare patients.

200

What types of Insurance plans require a referral?

What is HMO plans 

200

What are our hours on Tuesday as of right now?

What is 8 AM to 12 PM and 1 PM to 5 PM.

300

What is the name of the form that every patient must look over and sign before the doctor is allowed to treat them? 

bonus question What is the name of the section on the form they are signing called?

What is Patient registration  

bonus  points : assignment of benefits 

300

When are the New patients to be scheduled? 

What is on the hour mark for NEXTGEN and The hour & twenty for MEDISOFT

300

What is the name of this insurance plan? 

(insert insurance card)

What is ( insurance )

300

How Much Petty Cash must we have in the front office at all times?

What is $100.00 

400

Who is responsible for obtaining an authorization for a new patient that has NEVER been seen by us?

What is the patient and their PCP.

400

What is our introduction to patients when answering the phone? 

What is "Marvel Foot And Ankle Centers This is (name), How can I help you?"

400

How is TRIWEST written on the superbill? 

VA

400

What is the number one thing we look for when verifying insurance?

What is Network status (are we in or out of network)

400

What are the 5 things that must be done before the last person leaves for the day? (This must be fully correct to collect all points.)

What is Doors are locked, lights are off, Blinds are closed, tv is off, And Bathrooms are restocked. 

500

What paperwork or cards must be collected when new patients arrive in our office?

What is Photo id of Patient (Parents photo id if patient is a minor), Insurance card(s), Demos, H&P.

500

Which patient is more important while on the phone? Is it that patient in front of you? or is it  the person on the phone? why?

What is the person on the phone. 

What is because we already have the patient in front of us, but possibly not the patient in the phone.

500

What happens if a patient has an Ahcccs plan we do not participate with?

What is they must obtain an out of network authorization from their pop in order for us to see the patient. 

500

What is the First thing that gets put on the superbill stack before it goes to Billing?

What is the sticker sign in sheet?

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