Room
What bed type is 1144?
King (CKN)
Name 2 same day procedures?
Photo copy ID, photo copy back of CC, fill out guest information slip,write the guest name, dates of stay, room number and confirmation number on the copies and file them in the Front Office Manager’s office.
TRUE OR FALSE? Does the Resort Fee include bike rentals?
TRUE
What are the 3 daily details to know on the checklist each morning? (Listed on the top right corner)
Date, Occupancy and BAR
What year did the Princess Resort open?
1987
What building is 2081 in?
Building D
How much is the credit for the Spa included in the Resort Fee?
$25/day but not accumulative. (Use or lose)
What is the last step on both sides of the checklist?
RESTOCK
How many years has the Princess been 5 Diamond?
28 consecutive years
How can you tell a room is in Sunset Beach, based off the room number?
The 2nd digit of the room number all start with 4 (1401,2401,3401)
How old do you have to be to utilize the spa amenities?
18 years or 16 with an adult.
True or False? Do you need to trace a room move to be put on the queue?
FALSE! - The morning checklist entails to check for any room moves for that day to place on the queue.
How many acres is the resort?
65 acres
How many square footage is a Casita suite?
850 sq ft
How much is the Pet fee?
$50 daily and one time cleaning fee of $150
What time does the shuttle run to Kierland Commons and Scottsdale Quarter?
10am-4pm
Name 3 rate codes that need mail?
1UMBED (Bed & Breakfast),SGEDES (Destinations), SGESCP (Fairmont Employee Destinations), 3UNSIG (Signature Travel-breakfast), NOTOVA (Ovations)
What restaurant has been voted one of the #1 restaurant (certain category) in Arizona?
La Hacienda
Step by step, How would you set up a room move?
Options, add on, uncheck payment method, profile (HIT NEW), add RM MOVE -last name- and current room # (as first name). Change the room number and place a DNM. Add locator with accurate phone number and place on queue (if its same day)
What does Fairmont Gold Access include? Name all & be descriptive.
Complimentary breakfast from 6:30-10:30am, Hor' Derves from 4:30-6:00pm, complimentary spa access, complimentary self-parking, Honor bar and Private concierge from 6:00am-9pm
What does Virtuoso package include?
One time $100 Resort Credit (F&B or Spa), early check in & late check out (based on availability), daily breakfast vouchers, 50% off valet parking, complimentary premium internet & complimentary access to Well & Being spa.