World of Hyatt
What is something you should ask every guest during the check in process?
What is are you a World of Hyatt member?
What are one of two sections on the right side of the reservations page in CA should we pay attention to during check in?
What is alerts section?
or
What is special requests section?
What was the purpose of implementing Grand Hyatt gestures?
What is to provide an elevated and personalized experience throughout the Grand Hyatt brand
or
What is to differentiate the Grand Hyatt brand from other Hyatt brands
True or False: The fridges in the rooms are able to safely store medicine and mothers' breastmilk for guests.
What is true
What area of the hotel that was designed for our guests to have a quiet working area?
What is The Nest?
What is one thing that should be asked while making keys for WOH Elites to better anticipate guest needs?
What is would you be taking advantage of your late check out on the date of departure?
True or False: To correct a financial posting that should never have posted you must post an allowance to cancel it out
What is false
Which of one of the Grand Hyatt gestures focuses on the focuses on uses the guest's name during conversations?
What is make a grand first impression
or
What is personalized interactions
Where can the in room dining menu be found in the guest rooms?
What is QR on channel 48 on the TV
What banquet style service is offered four days per week?
What is Le Petit?
A guest has multiple back to back reservations. What should we ask the guest to better anticipate our guest's needs?
What is may I merge these reservations into one for you?
When monitoring Hotsos requests in Amadeus, we should follow up with housekeeping if the request goes unacknowledged for more _________ minutes.
What is 15 minutes
What is the number one way to make a grand first impression?
What is welcome the guest
What rooms automatically come with robes and slippers?
What is all suites and club level rooms.
How many suites does GHA have total?
What is twenty - one
What elite tier member should have a food amenity preplace in room?
What it a Courtesy Card holder?
What section of CA would gives us insight on the guest preferences
What is GEM notes
When you the special NOFE on the reservation and you assign them to a PURE room demonstrates which grand gesture?
What is Elevate the service, anticipating guest needs
Where are the most common charging points in all guestrooms located
What is on both nightstands
Where can guest an in-depth information about our hotel once checked in?
What is the digital compendium QR code.
Which benefits of the destinations does Globalist receive when they are not staying on points?
What is ALL benefits
When making changes to third party reservations or on WOH points which system should you make those changes in?
What is never change this bookings on property
Using phases should as "My pleasure", "How may I assist today", "May I help you find something", "Absolutely, of course" are examples of what grand gesture?
What is elevated and professional language
What is the brand name of the coffee pods found in the suite?
What is Nespresso pods
***Note that all suites have espresso maker versus the regular coffee makers in all other rooms. Those rooms have the Rainforest brand coffee capsules
What brand of coffee beans does the Grand Market use?
What is Boon Boona