Ivy Rehab
FOBP/FOSS meaning
What is Front Office Business Partner or What is Front Office Support Specialist?
Regions in Mid-A
What is 5 regions?
Previous weeks data dashboard
What is past scheduled performance dashboard?
A partner we can work together with to reduce denials
What is patient's? or FO leadership? or Other Ivy departments?
Formal policy for ortho and peds regarding continuing treatment for active patients with high balances or balances in collections
What is Treatment Suspension Policy?
What is one of Ivy's Values?
Q1 Focus
What is Commitment to Care?
Projected weeks data
What is advance scheduling dashboard?
The bucket the claim falls in once the patient has updated their information
What is PDUP?
Plan that will cover the balance up to a specified amount.
What is Installment Payment Plan?
Ivy's Mission
What is we inspire and enable people to live life to the fullest?
Q2 Focus
What is Operational Excellence & The Patient Journey?
Advanced scheduling percentage
What is % of active patients scheduled?
Automation in the FUQ to leverage email correspondence with patients when their input is needed to process claims
What is PDATA?
Adult Patient Balance Messaging
What is how to check treatment suspension balances on raintree?
Creating exceptional patient experiences & outcomes, we become the provider partner, and employer of choice in outpatient rehab?
What is Ivy's Vision?
Access & Engagement
What is Q3 focus?
Reporting website we currently use
What is Power BI?
The validation patients will need to enter when they receive a PDATA
What is DOB & Zipcode?
A health, wellness, and personal care credit card designed to help patients manage the costs of care
What is Advance Care Credit?
Ivy's teammate treatment policy
What is 15 visits per complimentary year?
Prevention & Preparedness
What is Q4 focus?
Reporting category to see if you hit NP Budget
What is Kept IE/Budget?
Expenses incurred after coverage terminated.
What is denial reason 27?
A support hub ticket sent to enable teammates from seeing/making changes to their own or family members chart
What is break the glass?