Night Audit
PMS
MARSHA
Miscellaneous
Posting&Adjusting
100
If a guest is requesting to be State Tax Exempt, what do we need to collect from them?
a. A copy of a government issued credit card or check that a guest must use for payment -On most government issued credit cards, the government entity or tax ID number is usually listed b. A state tax exemption form completely filled out (blank copies @ FD)
100
What house account do we use to charge the paper JW Gift Certificates from the binder at the front desk?
Account 8112: JW Gift Cert Sales…..use charge code 155
100
How can you look up a Marriott Rewards number for a guest who is checking in?
–g’lastname/*zXXXXX, where XXXXX is the zip code that the Marriott number is registered under.
100
What are the new prices for our 616 buffet?
Weekday: $20 for adults/ $10 for children from 4 to 12 Weekend: $17 for adults/ $8 for children 4 to 12 Children 3 and under are always free
100
Do we accept Traveler's Checks? If so, how would we post one to a guest account?
Yes we do. You would post one the same way you would post cash, keeping the reference the same (CASH/initials). The only difference is that the employee accepting the check must watch the guest sign the second line on the actual traveler check.
200
If a guest has the proper documentation for Michigan state tax exemption, which SRQ should you use?
T5 (Also, please write in the entity for the firm name--Line 10 i.e. US POSTAL SERVICE)
200
What is the purpose of the 'A5 N5 B4' report?
This shows us which guests have actually requested handicapped accessible rooms, and might require special assistance in case of emergencies. This report should be kept within easy reach on the front desk.
200
What is the purpose of "PA-ing"
This process moves our reservations from MARSHA into PMS so that we can make changes to them and check them in.
200
Which company supplies the shower heads in the guest bathrooms?
Grohe (it’s the Grohe Freehander 27 006)
200
Mrs Smith stayed with us this weekend for 2 nights under the Montague/Capulet wedding block group rate. True or False: She can apply a Bonus Buck coupon of $100 to her account at check out.
False! Bonus Bucks can only be applied to accounts that have a publicly listed rate. (12cora, 20lrta, 20ybkc, etc)
300
What should be the SRC on line 1 for a guest that has a complimentary room ?
a. 1C b. 5C for an account attached to a Group
300
What is the proper procedure for checking out a guest who has stayed the night at a standard transient rate, but claims they should have been under a group rate.
a. Contact Norina to see if the group rate is actually applicable for this guest. b. Before the account is checked out, change the market code in line 6 to the correct group code. c. In the accounting screen, fully adjust off the transient rate using adj code 211. d. Post the group rate using the charge code 115 e. Email accounting so they are aware.
300
What would I type into MARHSA to look up Mr. Smith's reservation on August 31st?
'31aug-smith
300
What are the self-parking and the valet rates for Amway Global guests?
Both are $16.
300
How and when would you adjust a JBuck coupon from a guest account?
Assuming the guest has non-room and tax charges that exceed the amount of the JBuck(s), you would: *Go to Account>3 for Adj>Enter through line #>Enter Employee #> R for Revenue> 7 for In-House Promo>109 for Jbucks Coupon $25 Jbuck: enter $21.93 $50 Jbucks: enter $43.86 $75 Jbucks: enter $65.79 **If the extra charges on the account are less than the amount of the JBuck, you would have to adjust the amount as 14% less than the amount of the charge.
400
How many rooms are able to get the F&F or associate rate under one form or associate card?
2
400
How much does Marriott reimburse our hotel for a Marriott Rewards Points Stay (25MRYA)?
$75.00
400
How can you check the number of rooms sold for a specific night?
vrw/ddmmm-t
400
Who do we contact if a guest wishes to book a large group in 616?
Manager Courtney Ziomkowski
400
What is the charge code for posting group, package and transient room rates.
*Group: 118 *Package:112 *Transient:111
500
What is needed on line 24 following a guests’ Marriott Rewards number when using a cert. or points
The Letter R
500
EEO 2nd night free certificates use which market code for their 2nd night?
62CMPP?X
500
How do you make a reservation in MARSHA using the guests Marriott Rewards number?
a. Example. 0nn1/14Sep/cora b. –g’123456789 c. TP-All/B d. MD (Move Down) e. Credit Card: Arrow up to “0” type 0 then hit enter (‘r to update) f. MD (Move Down) g. Arrow up to remaining “0” type 0 then hit enter (‘r to update) h. F NAME (enter) ‘r i. “e” End or "ee" for email confirmation j. Copy confirmation number and PA to PMS
500
Who is our new Accounts Payable/General Cashier?
Jessica Broekhuizen
500
Where do you put a copy of the guest folio after posting a rose petal heart or other types of flowers to it?
Into Kristin's mailbox. We need these copies because Eastern Floral sends us the receipts a month after the guest has stayed with us, and it is difficult to find the correct guest receipt at that time.
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