Name That Guest
The Welcome
Brand Standards
F.O. Leaders
SPG
100
This guest books through Expedia and always requests a suite.
Who is Christina Shinlever.
100
A proper greeting to the hotel
What is "Welcome to the Sheraton Music City".
100
Internal and external calls must be answered within ___ rings.
What is three.
100
This leader has a cat named Karen.
Who is Ryan.
100
As an associate you earn this many STARPOINTS for each SPG enrollment.
What is 50.
200
This guest throws poker parties inside 1054 nearly weekly.
Who is Mr. Ellis White.
200
This information is critical to the guest receiving a Guest Satisfaction Survey.
What is an email address
200
This leader received a monogram machine for Christmas.
Who is Hannah.
200
How many nights/years do you have to spend at a Starwood Property to be considered a LIFETIME Platinum guest?
What is 500 nights and 10 Years Platinum
300
This guest will tell you all about her many boyfriends
Who is Tammy Green
300
The guest can not check in without these two things.
What is government ID and MOP.
300
Use must use the guest's name this many times during the check in experience.
What is once.
300
If this leader could be any animal they would be an Octopus.
Who is Megan.
300
As a gold member you earn this many STARpoints per US Dollar spent.
What is three.
400
This guest can sometimes be found dressed like a woman.
Who is Kalon Hayslitt
400
This program offers guests the opportunity to decline HSKP services to receive points instead.
What is Make A Green Choice.
400
This program must be used to track a guest's requests and profile option.
What is StarGuest.
400
This leader once played "Belle" in their High School's musical.
Who is Alex.
400
Name one benefit that Gold Members receive that Preferred Guests do not.
What is upgrade eligibility, 4 PM late check out, Welcome Gift.
500
This guest's room must be defeathered before his arrival and has two first names.
Who is Thomas Joe.
500
A successful check in is an _________ not a transaction.
What is an interaction
500
The number of points you would receive on a 4 night stay when you MAKE A GREEN CHOICE.
What is 1,500.
500
This leader is an amateur photographer and has an instagram dedicated just for their photography.
Who is Wes.
500
The SPG program that provides additional benefits to Delta SkyMiles members is called what?
What is Crossover Rewards
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