LOCAL ATTRACTIONS
FRONT OFFICE PROCEDURES
HOTEL FACTS
PHONE EXTENSIONS
MARRIOTT REWARDS
100
Two amusement/water parks in the area that are popular with families
What is Frontier City and Whitewater Bay
100
Always necessary to be present when this log is used so that the items being taken or brought back are verified by a second party. Must make sure log is signed correctly so audit will be happy with us.
What is the Key Control Log?
100
DOUBLE BONUS! Number of EQNN's that do not have a pull out couch. Name the room numbers for double points!
What is 3 rooms? 312-512-712
100
Rex Amsler-General Manager
What is 7641?
100
When a rewards guest checks in, we must recognize that they are a rewards guest, what their level is, and thank them for using Marriott. Also if they have been here before, recognize their returns.
What is Rewarding Welcome?
200
Sunday through Tuesday has pick up times every 30 minutes 10am-8pm. Wednesday though Saturday it picks up every 15 minutes 10am-8pm and every 30 minutes 8pm-11pm. Nearest pickup area is in front of the Renaissance Coffee Shop. This is a free service, and destinations include bricktown, the oklahoma river, and the oklahoma city bombing memorial.
What is the OKC Trolley Service?
200
To control labor and also give everyone a chance to have one, these need to happen every shift. To make happen smoothly, Department management must be aware of when they will be taken.
What are Lunch Breaks?
200
Total number of rooms in the hotel
What is 225?
200
Brian Werkman/John Lewis- Guest Services Management
What is 7646
200
To earn this level you must be in the top 3% of all Rewards Members
What is Platinum Premier?
300
TAKE A TRIP DOWN THE OKLAHOMA RIVER, EXPERIENCE GOING THROUGH A LOCK, OPEN 11:15 DAILY FROM WEDNESDAY THROUGH SUNDAY! TO REACH ME TURN RIGHT ON LINCOLN AFTER THE BASS PRO SHOPS IN BRICKTOWN.
What is the Oklahoma River Cruises? Website is okrivercruises.com
300
$300
What is the amount a cash drawer should be after each shift?
300
Year our hotel was built
What is 2004?
300
Jamie Harris- Sales Manager
What is 7643?
300
To gain Silver level, you must spend this many nights in Marriotts in a year
What is 10?
400
REOPENED AFTER ONE YEAR OF RENOVATIONS, NEW MODERN GARDENS AND WALKWAYS AND WALK THROUGH THE NEW CRYSTAL BRIDGE SECTION.
What is Myriad Botanical Gardens?
400
Needs to be followed from start to finish by the same person who took the call/information. This makes sure that our guests have what they need in a short amount of time, or are told we don't have the items.
What is the lost and found process?
400
Location of stairwell entrances for hotel guests
What is out the door to the parking garage-left and out the door to arena-left?
400
Josh- Accounting
What is 7661?
400
Number of points guest earn per dollar spent on room rate at Courtyard by Marriott (guests do not earn points on incidentals)
What is 10?
500
Spanning 10 blocks of Oklahoma City Downtown, this is an easy (and cool-pun intended) way to get from building to building. Full of artwork, restaurants, and stores.
What is the Underground?
500
Space in the bell closet where packages need to go at all times.
What is the incoming and outgoing package area?
500
What are the different types of connecting rooms we have in the hotel?
What is GENR-QNQN, EQNN-EQNN, KSTE-QNQN?
500
Landriss Thurman- Human Resources Administrator
What is 7691?
500
Percentage of Marriott hotels yearly revenue that Marriott Rewards members make up
What is 50%?
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