The Eyes Have It!
Clinic Processes
Who's That?
That's so FETCH!
HIPAA/Privacy
100

The clear front window of the eye.

What is the cornea?

100

This may be purchased from an optical shop to correct your vision.

What are glasses or contacts?

100

This eye care professional specializes in surgery and disease treatment.

What is an ophthalmologist?

100

This AVP Core Value is associated with making savvy money decisions at all levels of the organization.

What is financial strength?

100

Two of these need to be verified before disclosing information to or performing testing on a patient.

What are personal identifiers?

200

Protein that sticks to the natural human lens, making vision appear cloudy, discolored, and hazy, and is often age-related.

What is a cataract?

200

Medicare does not reimburse for this common procedure.

What is refraction?

200

This eye care professional fabricates and dispenses contact lenses.

What is an optician?

200

Not just a catchy slogan, this core value actually does make the dream work!

What is teamwork?

200

This number is unique to each patient in all of AVP's practices in NextGen.

What is a person number?

300

This can be present in one or both parts of the eye - the cornea and/or the natural human lens. It causes distorted vision, and a common sign of this is squinting and blurry vision at all distances.

What is astigmatism?

300

A long appointment contains this, while a short appointment does not.

What is dilation?

300

This eye care team member works with the doctor performing workups, imaging and triaging phone calls.

What is an ophthalmic assistant?

300

The act of getting better, all the time: earning certifications, taking educational courses, completing microlearnings are all examples of this core value.

What is continuous improvement?

300

A method of protecting PHI, such as shredding.

What is a physical safeguard?

400

This is a thin layer of tissue located at the back of the eyeball. It acts as a translator, converting light that enters the eye into electrical signals. These signals travel through the optic nerve to the brain, creating the images we see.

What is the retina?

400

The patient's journey starts here, most of the time.

What is a telephone call, for scheduling?

400

This eye care professional diagnosis and treats eye conditions that do not require surgery, as well as prescribes glasses/contacts.

What is an optometrist?

400

This isn't just something we strive to give our patients; our team members and providers deserve this type of experience as well!

What is exceptional experience?

400

A legally designated person who may make medical decisions and receive private information about a patient.

What is a power of attorney?

500

This progressive eye disease is known as the 'sneak thief of sight,' because it's not usually detected until vision loss has progressed considerably. Vision cannot be restored; the struggle is to preserve it.

What is glaucoma?

500

The order of these is important, in the patient's chart.

What is the patient's insurance?

500

This eye care team member schedules patients, checks patients in and out and verifies insurance.

What is a patient services specialist?

500

Being dedicated to patients, team members and doing the right thing while at work is a description of this core value.

What is hard work?

500

A patient or a designated person may request records by completing this form.

What is a medical record request?

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