Rooms division
The front office manager
Front office positions
Guests and the front desk
Room rates system
100
The two departments of rooms division
What is housekeeping and the front office
100
Is responsible for the smooth functioning of the front desk, bell services, concierge, and other front office operations.
What is the front office manager
100
assists with booking guestrooms
What is a reservationist
100
informs the guests what, where, and when activities will happen on that property
What is the reader board
100
cost of guest room includes three meals per day
What is the american plan
200
Manages the front desk
What is Front office manager
200
Providing day-to-day guidance, supervision, and direstion for all employees
What is leadership
200
assists guests with arranging activities, transportation, and directions
What is a concierge
200
accepting and processing special needs requests to the department for fulfilling
What is accommodating special needs requests
200
cost of guestroom and meals are separate charges everyday
What is the European plan
300
The four sections under the general manager on the rooms division organizational chart
What is Front office, housekeeping, food & beverage , and building maintenance
300
Hiring, firing, and supervising
What is people management
300
assists guests through all stages of the guest cycle
What is a front desk representative
300
handles guests complaints by finding ways to solve the negative situation
What is providing guest recovery
300
cost of guestroom includes two meals per day
What is the modified american plan
400
Manages the reservationist, front desk agent, and uniformed service
What is The IT manager
400
oversees the guest needs and experiences
What is guest service
400
bell attendant, valet, and transportation attendant
What is uniformed services
400
provides a way for guests to express his or her opinions about the property
What is guest comment cards
400
cost of guestroom includes all meals, beverages, and activities during stay
What is the all-inclusive resort
500
Manages hosts, buspersons, and food servers
What is The dining room manager
500
Setting financial goals through forecasting occupancy, average daily rate, and revenue per room
What is revenue management
500
checks office records, and summarizes and compiles reports about the hotels finances
What is a night auditor
500
requires properties to make reasonable accommodation for guests with special needs
What is the american with disabilities act (ADA)
500
the type of room rate system a hotel selects depends on many of these
What is varibles
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