T-MOBILE
FAST begins credit Report with T-mobile after how many days?
45 days after placement of account.
What is the expectation for accounts worked in a day and how many dial per day?
150+ accounts worked, 300+ dials
You call a number and the janitor at the company answers the phone and ceases you from that number. What should you do with the number?
MARK IT AS “X”
How do you bring up the dial box?
F9
BIF
Where can we locate code 93 in Artiva?
History<Metro2<Click on the most recent date to today's date.
What is our three-part call structure (O-H-C)?
Open
Help
Close
Where do you go to look at current arrangements on the account?
History< Arrangements<Electronic Payments
How many months delinquent are the accounts we’re dealing with?
6 MONTHS
IDC
IDENTITFIED CONSUMER
Should you state the following if the account is under CODE93:
"At this time, your account has not been reported to the credit bureau. Setting up an arrangement prior to the scheduled reporting date will keep your account from being reported. Defaulting on your arrangement will result in your account becoming eligible for credit bureau reporting."
NO. Do not disclose if its under CODE93.
How do you pull up the payment screen on Artiva to read the NACHA script to the consumer?
History-Arrangement-Blue Link-Electronic Payment
Where do you go to update demographics received or restrict certain times a consumer has considered inconvenient?
Prohibited Communications- Restricted Times
What type of payment arrangement requires a collector to read a Regulation-E-script to a consumer?
One or more future payments
NRP
3RD Party Contact
Where can you locate the information of what are the charges for?
View Notes<Extra Data for Accounts<OPENINVITEM
Where do you go to find additional information regarding the account (Example: you’re calling an account and the consumer doesn’t the originator on the account, they know it better as a Menards Card).
Account-Retail Vendor/Notes at the bottom
You get an inbound (consumer calling in) and notice the status on the account as inactive. What can you NOT provide to the consumer after full verification?
Full balance on Account
How is our payment hierarchy set up?
Balance in full-BIF
Settlement-SET
Down payment-DP
Partial Payment Plan-PPA
POE
Place of Employment
What is the Fraud Process for T-mobile?
Provide the steps so they can submit their claim to T-mobile.com. Also provide them with the steps and documentation they will be needing along with their Original account Number.
Where do you go in Artiva to Set up a payment or payment arrangement
Perform Action<PA<select the payment frequency.
Where do you go to log into the auto dialer?
Contact Platform
You’re talking to a 3rd Party, and they state they don’t know that person or have a good number for them. How do you document the account notes and the codes in Artiva?
Result: NRP Result Detail: BADPH
RD—TT3—3RD SD WRNG NUM..DOESNT KNW C—24HR--EC
Then mark the number “B” for Bad Phone, which will stop calls to that number.
PA in Artiva
Create payment arregment