Product Knowledge
RGs
Policy & Procedure
General Knowledge
Transactions
Overdraft
200

These share ID's are used for checking/spending accounts.

What is 09-12.

200

This RG is run to determine an exception on a check hold.

What is RG: EX

200

A stop-payment placed in the branch is good for this long.

What is 12 months

200

The fee for placing a stop-payment on a check in the branch.

What is $25

200

The transaction code used to cash an on-us check for a member.

What is KC

200

The fee for overdraft transfers from a savings account.

What is $0

400

The minimum required opening deposit for Holiday & Summer Savers. 

What is $20

400

This RG is used to print certificate disclosures for a member.

What is RG: DISCLOSE

400

You must complete these 3 steps to open a certificate.

What is Open, Fund, Disclose

400

The share ID's for Certificates.

What is 31-49

400

The transaction code used to make a scheduled auto loan payment from their checking or savings account. 

What is LP X SW

400

The maximum amount DCODP will take a Breeze spending account negative with a monthly direct deposit of $1,500.

What is $100

600

The minimum required opening deposit for Money Market shares.

What is $2,500

600

The RG used to change a member's address.

What is RG: CONTACT

600

These are the 5 steps I use when a member is making a cash deposit.

What are Ask, Count, Confirm, Post, Put Away

600

The icon used to print member statements.

What is Image Retrieval

600
This is how I document the members ID on a receipt when the member withdrew $1,900 from their checking and their current ID is imaged on Symitar.

What is Doc on File

600

The maximum daily fee per share for ODP.

What is $30 max per share

800

The fee for a Mission Fed credit card cash advance?

What is $3 or 3% whichever is greater

800

Where do you go to make the member's lease payment?

What is LEASEPAYMENT

800

The steps I must follow when cashing a check for a non-member.

What are Inform them of the fee, Verify Signature, ID & Endorsement, Thumbprint.

800

The RG used to print a 10-day loan payoff for a member.

What is RG: LNPAYOFF

800

The transaction code and ID requirement for a member that is transferring $2,500 into their checking account from their HELOC.

What are LA X SD and Physical ID.

800

The 3 tiers of ODP & DCODP.

What are: $300, $500, $750

1000

The 3 tiers of certificates at Mission Fed?

What is $2,000, $10,000, and $100,000

1000

I would use this RG to issue Visa Gift and Travel cards.

What is RG: CARDSALE

1000

These are the 3 categories and corresponding hold days for check holds.

What are: New Account - 7 business days, Case-by-case - 2 business days, Exceptions - 7 business days

1000

The daily limit for Point of Sale/PIN based transactions for debit cards.

What is $5,000

1000

I would use this transaction code to pay off a credit card.

What is LP Z SW LC SC

1000

The 3 loans that can be used as overdraft. 

What are Line of Credit, HELCO, and Credit Card.

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