Fears & Pet Peeves
When should saved work be actioned?
Ideally before EOD but before SLA breach
When did FLQT form?
9th August 2021
Where would you find the BBX Training Guide?
Customs Training Folder > PDF - FLQT
(N:\ema-hub\data\Customs Training Guides\PDF - FLQT)
Who has the longest served length of history with DHL on the team?
Caroline Coxon - 15 years!
Name a type of amendment that cannot be done after 90 days
OPR
Warehouse
(anything with special procedures)
screenshot on Watsapp and call IT
How many people are on the FLQT team?
18
How many templates do we have as a team in MCT?
64
Link two people together on the team to something unrelated to FLQT
Sophie and Rachel were in a Band as children
Seb, Rachel & Sam worked at Sky together
Kat & Suhair worked together on Team 1
Suhair and Sophie were seniors on Team 5
Who owns MCT
Verint
What is the weekly benchmark for IMP QRY?
620
Describe the working process when we worked on Outlook
15 minute time stamps, colour coded emails and responded vs not responded folders
How many emails are auditing per person per month?
10
Who is the FLQT Manager? Name an previous FLQT Manager
Nicola Bishop
Andrew Rowan/Salima Abbas
How many SADs can we send before moving a customer into 'Long List SADs'
15, was 10
Name a member of the Analyst team who has helped FLQT
Adam Baran
Jake Price
Peter Birt
Alison Walton
How many people have worked for FLQT?
26, us 18 plus:
Lubos, Courtney, Amber, Parmjit, Amy, Oliver, Mike, Mikhan
Name a Pre-Alert Customer
BBX Customer (Texas/Arrow/Bimba)
IMP PA Customer (SMB)
EXP PA Customer (Convelio/Norsk/Wedeane)