THE MORE, THE MERRIER
I have visited 18 different countries.
Who is Lovedeep Brar
A few years ago, if you visited Shopify's head office, you would have found yourself in that city.
What is Ottawa, Canada
"I have a Basic Shopify subscription billed monthly, and would love to change the billing cycle to annual."
What is: Settings > Plan > Change Plan > Change Billing cycle
Acceptable Answer:
Settings > Plan
I'm so pumped to start this weekend shift, but my team channel is completely silent. Who can I share my excitement with? Help!
What is #language-care-family
"I will be waiting for your reply. Feel free to get back to me if you have any more questions, I would love to help with anything you have going on :)"
What is "Lack of Expectation Setting"
I am able to control the size of my pupils on demand.
Who is Emily Anctil-Lamarre
This is what you would have called modern day Istanbul.
What is Constantinople
"I would love to give access to my store to my friend who knows how to code. I find my theme quite ugly. Would they have to log in using my credentials?"
What is: Settings > Users and permissions > Add staff > Select permissions
Acceptable answer:
Settings > Users and permissions
I tried everything I could when looking for a solution for this merchant. Their local pickup option never shows up at checkout, but it looks like everything is set up right. Help!
What is #support-retail
"You can find more information about setting up your shipping options here: https://help.shopify.com/en/manual/shipping"
What is "Inaccessible Styling or Language Used"
I'm allergic to bananas.
Who is Vanessa Majeau
That is the year when Apollo 11 and its crew landed on the moon.
What is 1969
"I find abandoned cart emails a bit intrusive. That isn't the customer Experience I am trying to create on my store. How can I stop them?"
What is: Settings > Checkout > "automatically send abandoned checkout emails"
Acceptable answer:
Settings > Checkout
I have this really difficult question that relates to downgrading from a long term subscription plan, which is set to auto-renew tomorrow. Help!
What is #support-money
What is "Poor Positioning"
I love eating steak. I will grill outside in the cold if I have to.
Who is Billy Ferrish
"I have always wanted to attend the Olympic Games. Maybe I will in 2028 since the host city is so close to home."
What is Los Angeles, USA
"I want to make sure the delivery options is only available to buyers within my town. If the driver has to drive for more than 30 minutes, I'm actually losing money."
What is: Settings > Shipping and delivery > Local delivery > Set a delivery radius
Acceptable answer:
Settings > Shipping and Delivery > Local delivery
I see on Calabrio I have my first ever Italian email shift next week. I'm kind of scared, but I know I can do it. I just need to make sure I have access to the Italian Support Guru Cards in case there are specific scenarios I should be made aware of. Help!
What is #Help-Guru
"Thank you for following up with me on the solution that was provided. I'm glad it worked out! Feel free to reach out again in the future if you have additional questions."
What is a "Low Value" follow-up.
I hate cheese.
Who is Jeremy Menduni?
Climbing the Kilimanjaro? Make sure they stamp your passport when you land in that country!
What is Tanzania
"I have been using Shopify for about 2 months. Little did I know, I can change the language used in my admin. Who could have thought?"
What is: Username > Manage account > General > preferred language
Acceptable answer: Username > Manage account > preferred language
Great. The French queue was completely empty today when I showed up. My lead told me to work on my PQ for a few hours, which was sooo beneficial. I just need to make sure I send a request to update my schedule accordingly. My email shift should be switched for a PQ shift. Help!
What is #multilingual-wfp
" ~crickets "
What is "Opportunity Missed" for Merchant Growth
Acceptable answer:
What is "Excessive Silence" for Effective Use of Time