We've Got Standards
Phone agents should pick up the phone in 3 rings or within?
Confirm the registered guest's identity or positively ID the guest if access to the in-room safe is requested.
Security Agent
What year did The Four Seasons NY open?
1993
This leader transfered from our Four Seasons Boston property & loves SNL as well as new experiences around NY!
Alexandria Vu
The casita is variety of shades of what color?
"Be well groomed and neatly presented in clean, well fitted uniforms and, if applicable, wear ____ to create a positive first impression."
Name badge
This position is offering assistance opening car doors on arrival and there to make sure guests don't get tickets
Door Attendant
Four Seasons announced the opening of a new resort in what top place to live in the USA?
Naples, Florida
This leader visited Africa for their Honeymoon
Jeff Scypinski
What are our three lines of business?
Hotels/Resorts, Residential, Journeys
How many times should we be using a guests name in an interaction?
2 to 3
This position is to deliver wakeup call within 2 minutes of requested time
CORE Agent
How many properties are located in the USA?
41
Who is the hardest to get to smile?
Sunny Atis
How many levels are there to the casita?
Three
What do we not break without calling a coordinator/FD to communicate?
Where is our evacuation area?
59th and Park Ave under ramada area
What does the Four Seasons Logo represent (to a non employee)?
The Four Seasons of the year
This leader had an article featured in the NY Post regarding our hotel
Maria Tampakis
What is the third capability/enabler
Technology & Data
What is the minimum TV screen size standard for rooms?
55 inches
This position places all signage at least 1 hour before start time.
Banquet Server
What is the name of the new Captain for Four Seasons Yacht One?
Captain Kate McCue
This leader recently moved back to NY from South Korea
Anisha Chherti
What is our Strategic Vision? (Double points if you say it verbatim!)
To be the most aspirational luxury hospitality and residential brand through genuine and unparalleled service experiences.