Forbes Standards
When making a booking, staff provides a choice of room types and rates.
What object would you need to know the acronym PASS for?
Fire Extinguisher
What is our GOP retention in the hotel? (I will accept within a 3% range)
64.6%
What are our Four Pillars?
Who personally met and cooked for Queen Elizabeth?
Maria Tampakis
Orientation to the hotel is helpful, consisting of relevant details/or personalized information
Arrival Service
What should we indicate when posting on Social Media?
That we are a Four Seasons employee and all views are your own.
Is the hotel self-sufficient and why?
NO! Negative profit.
What does the second day of Embark mostly cover?
Who was a competitive Irish step dancer?
Beth Tenbrink
If provided complimentary, food and beverage amenities are freshened and/or replaced as neccesary.
HSK Daily Service
What are the three main options when encountering an Armed Assailant?
Run, Hide, Fight (Tell)
What is Retention?
Incremental profit driven by the incremental revenues achieved (Change in profit/revenue)
What is our purpose atop the Culture Tree?
To create exceptional moments with genuine heart
Who's self proclaimed middle name is "Endurance"?
John Adikimenakis
Before taking the guest's order, staff inquires about dietary restrictions, preferences or allergies or proactively acknowledges these if previously made known
In-Room Dining, Hotel Dining
Where is our evacuation area?
59th and Park Ave under ramada area
What percentage is an example of good retention?
50% and up!
Who has the nickname "Razzle Dazzle"
Isadore Sharp
Who received their diving certification to help with their fear of the Ocean depth?
Manon Neller
The facility provides a fresh and comfortable workout environment
Fitness Services
How many types of company assets are there?
Physical Assets and Proprietary Information
Name one important ratio review when looking at a P&L
Isadore Sharp promised that each year, Four Seasons would be running to support this particular event
Terry Fox Run
Which leader served at an orphanage in Kenya?
Makke Dakhlaoui