Service
What should be included in every bag?
Napkins and accompanying sauces or utensils
If a customer at the front counter orders Jumbo Jack Cheeseburger no pickles, what is something that should included on the wrapper?
A "Front Counter Custom" Sticker.
What should be present before mopping Dining Room floors?
Wet Floor Sign
What does FSA stand for?
Food Safety Assessment
What does GER stand for?
Guest Experience Review
How many times should you conform the order with guest in drive thru?
3 times
What should you do to French Frys once they come out of the fryer?
Shake to remove excess oil and salt evenly
What should the POP look like?
Current and Relevant, Level and Neatly placed with accurate pricing
When should you wash your hands?
When timer goes off once an hour and after every possible contamination
What is a passing score?
80%
How long do you have to answer the headset after "putting the guest on hold"?
15 seconds
What is the minimum temperature a burger patty should be served to a guest?
125°
Why should the inside of trash cans be cleaned as well as changing the bag frequently?
To prevent bug activity
What are some "Imminent Health Hazards"?
No running water, Sewage backup, No power
Name 4 of the 9 categories that will be graded
Quick, Quality, Accurate, Warm and Friendly, Dining Room (Clean & Condition), Exterior (Clean & Condition), Training & Key Systems, Digital Guest Experience
What is the uniform standard?
What temperature should French Frys be served to the guest?
150°
What is the auditor looking for on the exterior of the building?
Clean and Well Kept
Drive lanes, Curbs, Pavement and Landscaping
What is TCS and what are some examples of TCS foods?
Time/ Temperature Controlled for Safety
Food on Line (nonrefrigerated) and Taco Station
How is the PIC being evaluated?
Running shift, vocal leader, motivating, coaching team
What should the interaction look like at the service window?
Greeted within 10 seconds, eye contact and smile, guest receives 2 part thank you/ farewell
What tool is used to properly take the temp of a holding cabinet?
Long stem probe thermometer
What should be the customer view at service window?
Clean window and wall, no trash and no clutter
How should a thermometer be calibrated?
In 50/50 ice water mix, meeting +/- 2 ° from 32°
How can you earn bonus points on the GER?
By having exceptional Joyful Service